Service Fusion incident
Unable to access *.servicefusion.com, other domains
Critical Vendor's status page →
Resolved after 2 hours 52 minutes, affecting Admin System - admin.servicefusion.com and Worker App and 1 more, on August 13, 2025.
We are continuing to monitor for any further issues.
Affected components
Admin System - admin.servicefusion.comWorker Appvip1, vip2 and other *.totalfsm.com domainsQuickBooks Desktop IntegrationQuickBooks Online IntegrationCustomer Web Portal & Customer AppsAPI (beta)FusionPayServiceCall.aiGPS Fleet Tracking
Update timeline
- investigating Aug 13, 2025, 11:27 AM UTC
We are investigating reports of issues accessing admin.servicefusion.com and other domains. We will continue to update as additional information becomes available.
- identified Aug 13, 2025, 11:58 AM UTC
The issue has been identified and we are implementing a fix.
- monitoring Aug 13, 2025, 12:37 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 13, 2025, 12:38 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 13, 2025, 02:19 PM UTC
This incident has been resolved.
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