Service Fusion Outage History

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Pingoru has recorded 50 incidents for Service Fusion: 13 in the last 12 months and 5 in the last 90 days.

Source: status.servicefusion.com

50incidents recorded
13last 12 months
5last 90 days
6 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Service Fusion in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202613 of 720 (0%)
July 202626 of 744 (1%)
August 202613 of 744 (0%)
September 202624 of 720 (1%)
October 202600 of 557 (0%)

Incidents, newest first

Minor September 28, 2026 Errors When Attempting to Save Estimates and Jobs 3h 59m Admin System - admin.servicefusion.com, Worker App, Customer Web Portal & Customer Apps

Started Sep 28, 2026, 06:15 PM UTC· resolved Sep 28, 2026, 10:14 PM UTC

  1. investigating Sep 28, 2026, 07:15 PM UTC

    We are currently investigating reports of errors when attempting to save estimates and jobs.

  2. monitoring Sep 28, 2026, 07:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 28, 2026, 07:21 PM UTC

    The fix for the jobs and estimates saving issue is live, and functionality has returned to normal. We’re working to restore impacted historical data.

  4. resolved Sep 28, 2026, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2026 Loading Admin Log - In 3h 13m Admin System - admin.servicefusion.com, Worker App

Started Aug 03, 2026, 03:40 PM UTC· resolved Aug 03, 2026, 06:54 PM UTC

  1. investigating Aug 03, 2026, 03:40 PM UTC

    We are investigating reports of login failures affecting admin.servicefusion.com. Our team is working to identify and resolve the cause.

  2. monitoring Aug 03, 2026, 04:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 03, 2026, 06:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 30, 2026 *.servicefusion.com access 3h 2m Admin System - admin.servicefusion.com, Worker App, vip1, vip2 and other *.totalfsm.com domains, QuickBooks Desktop Integration and 6 more

Started Jun 30, 2026, 06:42 PM UTC· resolved Jun 30, 2026, 09:45 PM UTC

  1. investigating Jun 30, 2026, 06:42 PM UTC

    We are currently investigating reports of log-in and access related issues.

  2. monitoring Jun 30, 2026, 06:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 30, 2026, 07:31 PM UTC

    We are continuing to monitor for any open issues.

  4. resolved Jun 30, 2026, 09:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026 QuickBooks Online sync issues 21h 14m QuickBooks Online Integration

Started Mar 30, 2026, 05:08 PM UTC· resolved Mar 31, 2026, 02:23 PM UTC

  1. investigating Mar 30, 2026, 05:08 PM UTC

    We are currently investigating reports from some customers that their customer records are not syncing to QuickBooks Online. Our team is actively reviewing the issue to identify the root cause and restore full functionality as quickly as possible. We will provide additional updates as soon as more information becomes available. Thank you for your patience, and we apologize for any inconvenience this may cause.

  2. resolved Mar 31, 2026, 02:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026 Loading detail notification 22h 39m Admin System - admin.servicefusion.com

Started Mar 25, 2026, 01:39 PM UTC· resolved Mar 26, 2026, 12:19 PM UTC

  1. investigating Mar 25, 2026, 01:39 PM UTC

    We are currently looking into reports where some users are seeing a “loading the details” message when accessing certain areas of the platform. Our team is actively investigating the cause, and we’ll provide an update as soon as more information is available. In the meantime, please try clearing your browser cache and cookies, as this has resolved the issue for most users. We appreciate your patience and will keep you informed as we work toward a full resolution. If you continue to experience the issue after clearing your cache, please reach out to our Support team.

  2. investigating Mar 25, 2026, 01:45 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 26, 2026, 12:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 8, 2026 'Hmmm' errors 16m Admin System - admin.servicefusion.com, Worker App, vip1, vip2 and other *.totalfsm.com domains, QuickBooks Desktop Integration and 6 more

Started Jan 08, 2026, 05:30 PM UTC· resolved Jan 08, 2026, 05:46 PM UTC

  1. investigating Jan 08, 2026, 05:30 PM UTC

    Investigating reports of various 'Hmmm' errors received while operating in Service Fusion.

  2. resolved Jan 08, 2026, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 18, 2025 QuickBooks Online 2h 23m Admin System - admin.servicefusion.com, QuickBooks Online Integration

Started Dec 18, 2025, 02:03 PM UTC· resolved Dec 18, 2025, 04:26 PM UTC

  1. investigating Dec 18, 2025, 02:03 PM UTC

    We are currently investigating reports of syncing issues with QuickBooks Online. Syncing with QuickBooks Desktop is operating normally.

  2. resolved Dec 18, 2025, 04:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 12, 2025 New Customer Creation 1h 13m Admin System - admin.servicefusion.com, Worker App, vip1, vip2 and other *.totalfsm.com domains

Started Dec 12, 2025, 01:02 AM UTC· resolved Dec 12, 2025, 02:15 AM UTC

  1. investigating Dec 12, 2025, 01:02 AM UTC

    We are actively investigating reports of errors occurring during the creation of new customer records. All other system functions remain operational at this time. Our team is working to identify the root cause and implement a resolution as quickly as possible.

  2. investigating Dec 12, 2025, 01:45 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 12, 2025, 02:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025 Cloudfare Outage Impacting Payments 4h 57m FusionPay

Started Nov 18, 2025, 02:18 PM UTC· resolved Nov 18, 2025, 07:16 PM UTC

  1. monitoring Nov 18, 2025, 02:18 PM UTC

    We are aware of the global Cloudflare outage occurring today, Tuesday, November 18, 2025, which is causing service disruptions across many internet platforms, including some of Service Fusion's third-party integrations, specifically those related to payment processing for certain customers. We are monitoring the issue closely and will provide updates throughout the day.

  2. resolved Nov 18, 2025, 07:16 PM UTC

    This incident has been confirmed as resolved.

Read the full incident report →

Minor October 20, 2025 AWS Recovery 11h 47m Admin System - admin.servicefusion.com, Worker App, vip1, vip2 and other *.totalfsm.com domains, QuickBooks Desktop Integration and 6 more

Started Oct 20, 2025, 11:40 AM UTC· resolved Oct 20, 2025, 11:28 PM UTC

  1. monitoring Oct 20, 2025, 11:40 AM UTC

    A fix has been implemented to assist in the recovery of AWS issues from the period of 10 /19. We are monitoring the results.

  2. monitoring Oct 20, 2025, 12:48 PM UTC

    We are continuing to monitor as AWS continues the recovery process.

  3. monitoring Oct 20, 2025, 01:56 PM UTC

    We are continuing to monitor as AWS continues the recovery process.

  4. monitoring Oct 20, 2025, 02:56 PM UTC

    We are continuing to monitor as AWS continues the recovery process. We will continue to update as additional information becomes available.

  5. monitoring Oct 20, 2025, 04:20 PM UTC

    We are continuing to monitor as AWS continues the recovery process. We will continue to update as additional information becomes available.

  6. monitoring Oct 20, 2025, 06:28 PM UTC

    We are continuing to monitor as AWS continues the recovery process. We will continue to update as additional information becomes available.

  7. monitoring Oct 20, 2025, 09:41 PM UTC

    AWS has reported improvements in recovery on their end, and we are now seeing Service Fusion systems successfully navigating as expected. While functionality appears stable, our team will continue to actively monitor performance to ensure full resolution and prevent any recurrence.

  8. resolved Oct 20, 2025, 11:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 13, 2025 Unable to access *.servicefusion.com, other domains 2h 52m Admin System - admin.servicefusion.com, Worker App, vip1, vip2 and other *.totalfsm.com domains, QuickBooks Desktop Integration and 6 more

Started Aug 13, 2025, 11:27 AM UTC· resolved Aug 13, 2025, 02:19 PM UTC

  1. investigating Aug 13, 2025, 11:27 AM UTC

    We are investigating reports of issues accessing admin.servicefusion.com and other domains. We will continue to update as additional information becomes available.

  2. identified Aug 13, 2025, 11:58 AM UTC

    The issue has been identified and we are implementing a fix.

  3. monitoring Aug 13, 2025, 12:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 13, 2025, 12:38 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 13, 2025, 02:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2025 Estimate, job, and invoice accessibility 1h 37m Admin System - admin.servicefusion.com, Worker App

Started Aug 11, 2025, 08:42 PM UTC· resolved Aug 11, 2025, 10:19 PM UTC

  1. investigating Aug 11, 2025, 08:42 PM UTC

    We are currently investigating reports of slow response times when accessing estimates, jobs, and invoices. We are working to identify the issue and will continue to update here as more information becomes available.

  2. monitoring Aug 11, 2025, 09:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 11, 2025, 10:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 5, 2025 Hmmm error upon log-in at admin.servicefusion.com 1h 44m Admin System - admin.servicefusion.com, Worker App, vip1, vip2 and other *.totalfsm.com domains, QuickBooks Desktop Integration and 6 more

Started Jun 05, 2025, 11:26 AM UTC· resolved Jun 05, 2025, 01:11 PM UTC

  1. investigating Jun 05, 2025, 11:26 AM UTC

    We are currently investigating reports of receiving an Hmmm error upon log-in.

  2. monitoring Jun 05, 2025, 11:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 05, 2025, 01:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 16, 2025 Issues accessing *.servicefusion.com, *.totalfsm.com; reduced performance 4h 56m Admin System - admin.servicefusion.com, vip1, vip2 and other *.totalfsm.com domains

Started May 16, 2025, 03:43 PM UTC· resolved May 16, 2025, 08:40 PM UTC

  1. investigating May 16, 2025, 03:43 PM UTC

    We are currently investigating reports of log-in issues and general system slowness.

  2. investigating May 16, 2025, 05:48 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 16, 2025, 06:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 16, 2025, 08:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2025 Access issues with admin.servicefusion.com, *.totalfsm.com, other domains 2h 54m Admin System - admin.servicefusion.com, Worker App, vip1, vip2 and other *.totalfsm.com domains, QuickBooks Desktop Integration and 6 more

Started Apr 07, 2025, 01:01 PM UTC· resolved Apr 07, 2025, 03:55 PM UTC

  1. investigating Apr 07, 2025, 01:01 PM UTC

    We are currently investigating reports of access issues with admin.servicefusion.com, *.totalfsm.com, and other domains.

  2. monitoring Apr 07, 2025, 01:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 07, 2025, 03:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 26, 2025 ServiceCall.ai 3h 7m ServiceCall.ai

Started Feb 26, 2025, 04:44 PM UTC· resolved Feb 26, 2025, 07:51 PM UTC

  1. investigating Feb 26, 2025, 04:44 PM UTC

    We are currently investigating reports of functionality concerns in our ServiceCall.ai platform.

  2. monitoring Feb 26, 2025, 05:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 26, 2025, 07:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 10, 2025 hmm errors when saving 2h 15m Admin System - admin.servicefusion.com, Worker App

Started Feb 10, 2025, 02:00 PM UTC· resolved Feb 10, 2025, 04:15 PM UTC

  1. investigating Feb 10, 2025, 02:00 PM UTC

    We are currently investigating reports of errors when saving customers, estimates, jobs, and invoices.

  2. monitoring Feb 10, 2025, 02:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 10, 2025, 04:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 24, 2025 Can not connect to server 7m Admin System - admin.servicefusion.com, Worker App, API (beta), FusionPay and 1 more

Started Jan 24, 2025, 11:07 AM UTC· resolved Jan 24, 2025, 11:14 AM UTC

  1. investigating Jan 24, 2025, 11:07 AM UTC

    We are currently investigating this issue.

  2. resolved Jan 24, 2025, 11:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 21, 2025 Estimate and job updates 1h 36m Admin System - admin.servicefusion.com, Worker App, vip1, vip2 and other *.totalfsm.com domains, Customer Web Portal & Customer Apps

Started Jan 21, 2025, 12:37 PM UTC· resolved Jan 21, 2025, 02:13 PM UTC

  1. investigating Jan 21, 2025, 12:37 PM UTC

    We are currently investigating reports of updates not saving for estimates and jobs.

  2. monitoring Jan 21, 2025, 01:38 PM UTC

    A fix has been implemented and we are monitoring the results. Full site operations are normalized as expected. We will provide full resolution in 30 minutes with continued success.

  3. resolved Jan 21, 2025, 02:13 PM UTC

    This incident has been resolved.

Read the full incident report →