SentinelOne experienced a minor incident on August 5, 2025 affecting USA (NA1), lasting 7h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2025, 11:21 AM UTC
Some customers may be experiencing slower than normal performance when accessing the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.
- investigating Aug 05, 2025, 02:51 PM UTC
We briefly interrupted the connection between one console and the agent as a mitigation step. All agent console connections on this console should now be restored. Thank you for your continued patience as we work through remediation.
- monitoring Aug 05, 2025, 03:14 PM UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- identified Aug 05, 2025, 05:22 PM UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- monitoring Aug 05, 2025, 06:12 PM UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- resolved Aug 05, 2025, 06:40 PM UTC
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.