SentinelOne incident

[EU1, NA1] - Multiple Consoles Inaccessible

Critical Resolved View vendor source →

SentinelOne experienced a critical incident on July 12, 2026 affecting USA (NA1) and USA (NA1) and 1 more component, lasting 5h 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2026, 11:36 AM UTC
Resolved
Jul 12, 2026, 04:58 PM UTC
Duration
5h 21m
Detected by Pingoru
Jul 12, 2026, 11:36 AM UTC

Affected components

USA (NA1)USA (NA1)USA (NA1)USA (NA1)USA (NA1)USA (NA1)Germany (EU1)Germany (EU1)Germany (EU1)Germany (EU1)

Update timeline

  1. investigating Jul 12, 2026, 11:36 AM UTC

    We are aware of the ongoing service interruption and are actively investigating the root cause. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.

  2. investigating Jul 12, 2026, 12:00 PM UTC

    We are aware of the ongoing service interruption during which time your console may be inaccessible. We are actively investigating the root cause. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.

  3. identified Jul 12, 2026, 02:37 PM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  4. resolved Jul 12, 2026, 04:58 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.