Is Sekoia FRA2 down?

We are currently experiencing lag on our FRA2 event ingestion workflow due to the underlying storage layer issue. The issue is fixed, the platform is now catching up slowly on the backlog of events to process. We appreciate your patience and understanding while we work towards resolving this issue.

The platform has fully consumed the backlog. This incident has been resolved.

We are currently facing an issue affecting our storage infrastructure. Our on-duty team is working to restore full operations as quickly as possible. We thank you for your patience during the resolution of this incident.

Remedial actions have been taken to restore our services, and event ingestion appears to be operational again. We are currently monitoring the system closely to ensure complete stability. Another update will be provided once full recovery is confirmed.

The issues experienced so far appear to be resolved. Core services have stabilized, and systems are currently operating normally. We are continuing to monitor performance closely to ensure sustained stability.

This incident has been resolved.

Since approximately 09:00 UTC today, we are experiencing a performance degradation in our storage and processing infrastructure on FRA2. This is causing a growing delay in our data processing pipeline, which may affect how quickly data is indexed and available in the platform for affected customers.

Our engineering team is remediating the issue in multiple steps. Compute capacity on the affected storage infrastructure was previously increased and that change is now complete We will post an update within 30 minutes or sooner if the situation changes. Thank you for your understanding

While a reboot was attempted, it did not fully restore system health. We are currently diagnosing anomalies to ensure a safe recovery. Rest assured that our team is working to resolve this. As a precaution, we encourage you to enable client-side buffering mechanisms wherever possible. Thanks for your understanding

Update - While our team is progressively restarting services ensure a safe recovery, performances are still impacted. Rest assured that our team is working to resolve this. As a precaution, we encourage you to enable client-side buffering mechanisms wherever possible. Thanks for your understanding

Service has been restored. Our pipeline is currently processing the backlog, which is causing a temporary delay in event processing and alert creation. We expect this lag to clear over the next day. Our team is actively working to reduce this delay as much as possible. Thanks for your understanding

Engineering has deployed additional capacity and fast recovery of the backlog is in progress; full normalization is expected shortly.

The incident in the region has been resolved. Core services have been restored, backlog processing has completed and event ingestion, alerting, and indexation are operating normally. Monitoring remains active for any residual delays. Thank you for your patience and understanding while we worked to resolve this incident.

We are currently experiencing a service disruption in the FRA2 region. Key network communication machines are not reachable, resulting in partial loss of network connectivity with the cluster. Our team is in contact with the cloud infrastructure provider to resolve the issue. We will provide updates as the situation evolves

We were able to restart the servers with the help of the our provider. We will monitor the situation and fix the remaining issues.

We are continuing to investigate this issue.

Servers were restarted around 14:40 CEST Access to the region was possible at 14:45 and the ingestion process started again. All services resumed normal activity at 14:50 Delay on events processing and alert raising was fully consumed at 16:30, and indexation was back to real-time around 21:00 CEST, marking the end of the incident. Thank you for your patience and sorry for the inconvenience.