Resolved after 18 hours 52 minutes, affecting Web application and Event ingestion and 1 more, on May 21, 2026.
Servers were restarted around 14:40 CEST Access to the region was possible at 14:45 and the ingestion process started again. All services resumed normal activity at 14:50 Delay on events processing and alert raising was fully consumed at 16:30, and indexation was back to real-time around 21:00 CEST, marking the end of the incident. Thank you for your patience and sorry for the inconvenience.
Affected components
Update timeline
- investigating May 21, 2026, 12:39 PM UTC
We are currently experiencing a service disruption in the FRA2 region. Key network communication machines are not reachable, resulting in partial loss of network connectivity with the cluster. Our team is in contact with the cloud infrastructure provider to resolve the issue. We will provide updates as the situation evolves
- investigating May 21, 2026, 12:46 PM UTC
We were able to restart the servers with the help of the our provider. We will monitor the situation and fix the remaining issues.
- investigating May 21, 2026, 12:53 PM UTC
We are continuing to investigate this issue.
- resolved May 22, 2026, 07:32 AM UTC
Servers were restarted around 14:40 CEST Access to the region was possible at 14:45 and the ingestion process started again. All services resumed normal activity at 14:50 Delay on events processing and alert raising was fully consumed at 16:30, and indexation was back to real-time around 21:00 CEST, marking the end of the incident. Thank you for your patience and sorry for the inconvenience.
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