Secureworks incident

Triage of certain Taegis MDR alerts may be delayed

Notice Resolved View vendor source →

Secureworks experienced a notice incident on May 27, 2026, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 10:55 AM UTC
Resolved
May 27, 2026, 02:35 PM UTC
Duration
3h 40m
Detected by Pingoru
May 27, 2026, 10:55 AM UTC

Update timeline

  1. investigating May 27, 2026, 10:55 AM UTC

    A small subset of Taegis MDR customers may have triage delayed, we are currently investigating the issue

  2. monitoring May 27, 2026, 11:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 27, 2026, 11:20 AM UTC

    Triage backlog for a small subset of Taegis MDR customers is currently being worked through

  4. resolved May 27, 2026, 02:35 PM UTC

    All delays have been resolved.