Scalepoint incident

Issue with HUB Motor

Minor Resolved

Scalepoint experienced a minor incident on January 12, 2026, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 10:07 AM UTC
Resolved
Jan 12, 2026, 10:13 AM UTC
Duration
6m
Detected by Pingoru
Jan 12, 2026, 10:07 AM UTC

Update timeline

  1. investigating Jan 12, 2026, 10:07 AM UTC

    We have identified an incident and are investigating the issue.

  2. identified Jan 12, 2026, 10:08 AM UTC

    We have identified an incident and are investigating the issue.

  3. monitoring Jan 12, 2026, 10:09 AM UTC

    We have identified an incident and are investigating the issue.

  4. identified Jan 12, 2026, 10:11 AM UTC

    We identified an addtional issue and are working towards resolving this as well.

  5. identified Jan 12, 2026, 10:12 AM UTC

    Implementation of fix is causing disruptions to systems. Users may experience degraded performance.

  6. resolved Jan 12, 2026, 10:13 AM UTC

    The incident 01KERTPV4582QDEK4VWFQPB674 has been resolved.