SAS Software experienced a minor incident on June 22, 2026 affecting Web and Mobile App Data Collection and Accessing the User Interface and 1 more component, lasting 22h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 22, 2026, 01:56 PM UTC
We have identified an infrastructure issue that is causing intermittent failures when sending emails and affecting other functionality within SAS Customer Intelligence 360. Our team has isolated the root cause and is actively working on a solution with the highest priority. We will provide updates as we make progress.
- identified Jun 22, 2026, 02:18 PM UTC
We have identified an infrastructure issue that is causing intermittent failures when sending emails and affecting other functionality within SAS Customer Intelligence 360. Our team has isolated the root cause and is actively working on a solution with the highest priority. We will provide updates as we make progress.
- identified Jun 22, 2026, 03:05 PM UTC
We are still looking into this issue and will provide more information as we receive it.
- identified Jun 22, 2026, 04:27 PM UTC
SAS is continuing to recover the environment. Additional updates will be provided as they are available.
- identified Jun 22, 2026, 05:25 PM UTC
SAS is working to restore the environment. We are determining an ETA for service recovery. Additional updates will be provided as they are available.
- identified Jun 22, 2026, 06:57 PM UTC
SAS is continuing to restore the environment. We expect all services to be restored within 8 hours. Additional updates will be provided as they are available.
- identified Jun 22, 2026, 08:00 PM UTC
SAS is continuing to make progress restoring the environment. Additional updates will be provided as they are available.
- identified Jun 22, 2026, 09:00 PM UTC
SAS is continuing to make progress restoring the environment. Additional updates will be provided as they are available.
- identified Jun 22, 2026, 10:11 PM UTC
SAS is continuing to make progress restoring the environment. Additional updates will be provided as they are available.
- identified Jun 22, 2026, 11:20 PM UTC
SAS is continuing to make progress restoring the environment. Additional updates will be provided as they are available.
- identified Jun 23, 2026, 02:35 AM UTC
SAS is continuing to make progress restoring the environment. While comprehensive recovery efforts remain ongoing, many key systems have already been restored. Additional updates will be provided as they are available.
- identified Jun 23, 2026, 03:35 AM UTC
SAS is continuing to make progress restoring the environment. Some regions are now completely recovered and fully operational. Thank you for your patience as we finalize the restoration processes globally.
- identified Jun 23, 2026, 04:27 AM UTC
SAS is continuing to make progress restoring the environment. More regions are now completely recovered and fully operational. Thank you for your patience as we finalize the restoration processes globally.
- identified Jun 23, 2026, 09:32 AM UTC
SAS is continuing to make progress in restoring the environment. All regions except North America have been recovered and are fully operational. We are actively working to restore the North America region. Thank you for your patience as we finalize the restoration process.
- monitoring Jun 23, 2026, 10:57 AM UTC
The North America region has been recovered , with this all regions are fully operational. Our team is monitoring the environment.