SAS Software incident

Environment Issue

Minor Ongoing View vendor source →

SAS Software is currently experiencing a minor incident affecting Web and Mobile App Data Collection and Accessing the User Interface and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 22, 2026, 01:56 PM UTC
Resolved
Ongoing
Duration
● 1h 55m
Detected by Pingoru
Jun 22, 2026, 01:56 PM UTC

Affected components

Web and Mobile App Data CollectionAccessing the User InterfaceChanging and Publishing TasksManaging Workflows and Receiving NotificationsDownload of UDMInjecting and Receiving Events Through the API GatewayExecuting Tasks and Segment Maps via the APIUpload of Customer Data, Imported Lists or Transient Files (Includes Uploading of Segments from Classic CI)360 Plan Related APIsDelivery of Web and Mobile Spot Content

Update timeline

  1. identified Jun 22, 2026, 01:56 PM UTC

    We have identified an infrastructure issue that is causing intermittent failures when sending emails and affecting other functionality within SAS Customer Intelligence 360. Our team has isolated the root cause and is actively working on a solution with the highest priority. We will provide updates as we make progress.

  2. identified Jun 22, 2026, 02:18 PM UTC

    We have identified an infrastructure issue that is causing intermittent failures when sending emails and affecting other functionality within SAS Customer Intelligence 360. Our team has isolated the root cause and is actively working on a solution with the highest priority. We will provide updates as we make progress.

  3. identified Jun 22, 2026, 03:05 PM UTC

    We are still looking into this issue and will provide more information as we receive it.