Resolved after 1 day, affecting Sangoma Portal (portal.sangoma.com) and SIPStation Store (store.sipstation.com), on May 14, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified May 14, 2026, 06:04 PM UTC
We are aware of an issue in processing credit card payments with our SIPStation portal and Sangoma portal stores. Our Engineers have identified and isolated the issue and are now working on deploying a fix.
- identified May 14, 2026, 07:18 PM UTC
Our Engineers are currently testing a fix. We'll update you once the testing has concluded.
- identified May 14, 2026, 10:15 PM UTC
Testing the fix is still underway and our Engineers are still actively engaged in fully resolving the credit card payment issue on our store portals.
- identified May 15, 2026, 12:24 PM UTC
Engineers are still working to resolve this issue. Updates will be provided as they become available.
- monitoring May 15, 2026, 02:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 15, 2026, 07:00 PM UTC
This incident has been resolved.
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