Sangoma incident
Internet Service Impact - Carrier Event - Comcast in IL
Resolved after 1 day 11 hours, affecting Internet Access / Circuits, on August 13, 2026.
The Local Exchange Carrier has cleared this system event and should be resolved. If your circuit has not recovered, you may have to power cycle your equipment to restore functionality.
Affected components
Update timeline
- investigating Aug 13, 2026, 02:46 AM UTC
An upstream service disruption has been identified and verified with Comcast, resulting in internet connectivity issues for certain customers, specifically in IL. Comcast has provided an initial estimated time for restoration of 11PM CST. We are actively working with our upstream carriers, monitoring the situation closely, and will share further updates as soon as they are available.
- monitoring Aug 13, 2026, 04:22 AM UTC
All circuits are now showing as recovered in our monitoring. We have reached out to the line carrier, but they have not provided an estimated time for resolution. There may still be occasional downtime until the line carrier confirms that the outage is fully resolved. We will continue to stay in contact with them and share any new updates with you as soon as they are available.
- resolved Aug 14, 2026, 02:36 PM UTC
The Local Exchange Carrier has cleared this system event and should be resolved. If your circuit has not recovered, you may have to power cycle your equipment to restore functionality.
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