Sangoma incident

Intermittent Registration and Audio Issue - Business Voice and Business Voice+

Resolved after 2 hours 32 minutes, affecting Voice Services (Business Voice) and Voice Services (Business Voice+), on August 21, 2026.

monitoring Aug 21, 2026, 04:52 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 21, 2026, 04:39 PM UTC
Resolved
Aug 21, 2026, 07:12 PM UTC
Duration
2h 32m
Detected by Pingoru
Aug 21, 2026, 04:39 PM UTC

Affected components

Voice Services (Business Voice)Voice Services (Business Voice+)

Update timeline

  1. investigating Aug 21, 2026, 04:39 PM UTC

    We have discovered an issue with intermittent registration failures and audio issues that are currently affecting Business Voice and Business Voice+. Our engineering team is actively investigating the matter.

  2. monitoring Aug 21, 2026, 04:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 21, 2026, 07:12 PM UTC

    This incident has been resolved.

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