Sangoma incident
Some Features Not Working - Multiple Digium Cloud Portals
Minor Vendor's status page →
Resolved after 2 hours 53 minutes, affecting Switchvox Portal (my.digiumcloud.com) and Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com), on August 25, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Switchvox Portal (my.digiumcloud.com)Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com)
Update timeline
- investigating Aug 25, 2026, 06:06 PM UTC
We have discovered an issue with some features not working properly that is currently affecting multiple Digium Cloud portals. Our engineering team is actively investigating the matter.
- identified Aug 25, 2026, 06:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 25, 2026, 08:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 09:00 PM UTC
This incident is now being resolved.
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