Resolved after 15 hours 42 minutes, affecting Switchvox Portal (my.digiumcloud.com) and Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com), on August 26, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Switchvox Portal (my.digiumcloud.com)Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com)
Update timeline
- investigating Aug 26, 2026, 07:20 PM UTC
We have discovered an issue with loss of some functionality that is currently affecting Digium Cloud Services portals. Our engineering team is actively investigating the matter.
- identified Aug 26, 2026, 07:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 26, 2026, 08:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2026, 11:03 AM UTC
This incident has been resolved.
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