Resolved after 5 hours 52 minutes, affecting Sangoma CX and Voice Services (Business Voice+), on August 27, 2026.
A fix has been implemented and we are now monitoring the results.
Affected components
Sangoma CXVoice Services (Business Voice+)
Update timeline
- investigating Aug 27, 2026, 05:13 PM UTC
Our Engineers are currently investigating an issue impacting a subset of BV+ customers using UCaaS Integrated extensions in CX.
- investigating Aug 27, 2026, 06:07 PM UTC
Our Engineering team is still troubleshooting and investigating this issue.
- investigating Aug 27, 2026, 07:13 PM UTC
Engineers are still continuing their active investigation of this issue.
- investigating Aug 27, 2026, 08:29 PM UTC
Our Engineering team is still continuing the investigation on this issue.
- monitoring Aug 27, 2026, 09:24 PM UTC
A fix has been implemented and we are now monitoring the results.
- resolved Aug 27, 2026, 11:05 PM UTC
This incident is now being resolved.
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