Resolved after 3 days 4 hours, affecting Voice Services (Business Voice) and Voice Services (Business Voice+), on August 28, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Voice Services (Business Voice)Voice Services (Business Voice+)
Update timeline
- investigating Aug 28, 2026, 06:41 PM UTC
We have discovered an issue with audio quality that is currently affecting Business Voice/Business Voice+ using CX. Our engineering team is actively investigating the matter.
- investigating Aug 28, 2026, 07:50 PM UTC
We are continuing to investigate this issue.
- investigating Aug 28, 2026, 07:51 PM UTC
Our Engineers are still investigating this issue.
- monitoring Aug 28, 2026, 08:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 31, 2026, 10:52 PM UTC
This incident has been resolved.
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