Resolved after 3 hours 28 minutes, affecting Voice Services (Business Voice) and Sangoma CX, on September 2, 2026.
A fix has been implemented and we are monitoring results.
Affected components
Voice Services (Business Voice)Sangoma CX
Update timeline
- investigating Sep 02, 2026, 04:02 PM UTC
Our Engineers are investigating an issue where BV users with integrated CX extensions might be experiencing issues with call delivery.
- identified Sep 02, 2026, 04:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 02, 2026, 04:41 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Sep 02, 2026, 07:31 PM UTC
This incident is now being resolved.
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