Resolved after 2 hours 34 minutes, affecting Voice Services (Switchvox Cloud), on September 9, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Voice Services (Switchvox Cloud)
Update timeline
- investigating Sep 09, 2026, 02:44 PM UTC
We have discovered an issue with outbound calls failing that is currently affecting some Switchvox Cloud users. Our engineering team is actively investigating the matter.
- investigating Sep 09, 2026, 02:58 PM UTC
Engineering is seeing evidence that some inbound calls are affected as well. The matter is still being investigated.
- monitoring Sep 09, 2026, 03:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2026, 05:19 PM UTC
This incident has been resolved.
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