Samanage incident

US Data Center - Latency in the SWSD app

Resolved after 1 hour 37 minutes, affecting Application (North America), on December 26, 2024.

resolved Dec 26, 2024, 04:11 PM UTC

This issue has been resolved. Please contact us at [email protected] if you need further assistance.

Started
Dec 26, 2024, 02:34 PM UTC
Resolved
Dec 26, 2024, 04:11 PM UTC
Duration
1h 37m
Detected by Pingoru
Dec 26, 2024, 02:34 PM UTC

Affected components

Application (North America)

Update timeline

  1. investigating Dec 26, 2024, 02:34 PM UTC

    We are looking into a possible widespread issue with the Service Desk tool, where new incidents are not showing up on the All Incidents page right away.

  2. monitoring Dec 26, 2024, 02:59 PM UTC

    The fix has been implemented, and we will keep monitoring the app's performance.

  3. resolved Dec 26, 2024, 04:11 PM UTC

    This issue has been resolved. Please contact us at [email protected] if you need further assistance.

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