Resolved after 5 hours 25 minutes, affecting Application (North America) and Application (EMEA) and 1 more, on February 10, 2025.
Inbound emails are now processing as expected. We will continue to monitor.
Affected components
Application (North America)Application (EMEA)Application (APAC)
Update timeline
- investigating Feb 10, 2025, 04:04 PM UTC
There is an issue with creating Incidents from emails sent to the system (creating Incidents directly in the system should still work, the problem is specifically with emails).
- monitoring Feb 10, 2025, 05:27 PM UTC
Inbound emails are now processing as expected. We will continue to monitor.
- resolved Feb 10, 2025, 09:30 PM UTC
This incident has been resolved.
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