Samanage incident
US Data Center: Service Desk Email Notification Delays
Resolved after 3 hours 54 minutes, affecting Email services, on March 17, 2025.
This issue has been resolved. Please contact us at [email protected] if you need further assistance.
Affected components
Update timeline
- investigating Mar 17, 2025, 08:07 PM UTC
We are currently experiencing significant delays with the Service Desk notifications. Our team is actively working on a fix to resolve this issue as quickly as possible. Please note that other areas of the application remain functional. If you have any questions or need further assistance, please contact us at [email protected].
- identified Mar 17, 2025, 09:02 PM UTC
We've identified the cause of the reported issue and are still working on a fix. Thank you for your patience.
- monitoring Mar 17, 2025, 09:33 PM UTC
We have successfully deployed a fix to the production environment. Our team will continue to monitor the application's performance to ensure everything runs smoothly.
- monitoring Mar 17, 2025, 10:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 18, 2025, 12:01 AM UTC
This issue has been resolved. Please contact us at [email protected] if you need further assistance.
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