Samanage incident
US Data Center: Disruption in Service Catalog Workflows Using Process Integrations
Resolved after 2 days 3 hours, affecting API, on May 3, 2025.
This issue has been resolved. Please contact us at [email protected] if you need further assistance.
Affected components
Update timeline
- investigating May 03, 2025, 10:42 AM UTC
We have received reports that process workflows (service catalogs) utilizing process integrations have stopped functioning as expected. Our engineering team is actively investigating the issue and working toward a resolution. We apologize for the inconvenience and appreciate your patience. If you have any questions or require assistance, please contact us at [email protected].
- identified May 03, 2025, 10:48 AM UTC
We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.
- monitoring May 03, 2025, 01:51 PM UTC
A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.
- resolved May 05, 2025, 02:36 PM UTC
This issue has been resolved. Please contact us at [email protected] if you need further assistance.
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