Resolved after 3 hours 20 minutes, affecting Application (North America), on July 25, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Application (North America)
Update timeline
- investigating Jul 25, 2025, 02:10 PM UTC
We are currently investigating a potential widespread issue with the Service Desk tool, including Slow loading times, Automation rules not running as expected, email creation delays, and round-robin assignments not working as expected.
- identified Jul 25, 2025, 02:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 25, 2025, 03:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 25, 2025, 05:30 PM UTC
This incident has been resolved.
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