SafetyCulture Outage History

SafetyCulture degraded · 1 active incident View live status →

SafetyCulture had 42 outages in the last 2 years totaling 65h 45m of downtime — averaging 1.7 incidents per month.

There were 42 SafetyCulture outages since August 25, 2025 totaling 65h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.safetyculture.com

Minor February 2, 2026

Inspection images aren't appearing on web report

Detected by Pingoru
Feb 02, 2026, 08:50 AM UTC
Resolved
Feb 02, 2026, 12:48 PM UTC
Duration
3h 57m
Affected: Inspections
Timeline · 3 updates
  1. investigating Feb 02, 2026, 08:50 AM UTC

    We are aware of an issue where the inspection images are not appearing on the web report. We are currently investigating this issue.

  2. identified Feb 02, 2026, 12:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 02, 2026, 12:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2026

Some SMS notifications failed to send

Detected by Pingoru
Jan 27, 2026, 12:21 AM UTC
Resolved
Jan 27, 2026, 01:52 AM UTC
Duration
1h 31m
Affected: InspectionsIssuesSensorsAssetsAnalyticsPublic LibraryHeads UpPublic APIMobile AppWeb PlatformTrainingActionsIntegrationsWebsite
Timeline · 3 updates
  1. investigating Jan 27, 2026, 12:21 AM UTC

    We are aware that SMS notifications were not sent to some users. Our engineers are currently investigating the issue.

  2. identified Jan 27, 2026, 12:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 27, 2026, 01:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 23, 2026

Course completions not reflecting in analytics

Detected by Pingoru
Jan 23, 2026, 06:28 AM UTC
Resolved
Jan 23, 2026, 01:24 PM UTC
Duration
6h 55m
Affected: Training
Timeline · 3 updates
  1. investigating Jan 23, 2026, 06:28 AM UTC

    We're currently aware of an issue where course completions are not reflecting for some users

  2. monitoring Jan 23, 2026, 12:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2026, 01:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 19, 2026

Some notifications deliveries have been delayed

Detected by Pingoru
Jan 19, 2026, 10:21 PM UTC
Resolved
Jan 20, 2026, 12:51 AM UTC
Duration
2h 30m
Affected: InspectionsIssuesHeads UpActions
Timeline · 2 updates
  1. identified Jan 19, 2026, 10:21 PM UTC

    We have identified the cause of the notification delivery delay. We are working through it.

  2. resolved Jan 20, 2026, 12:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 19, 2026

Users unable to advance to next slide in lessons

Detected by Pingoru
Jan 19, 2026, 02:30 AM UTC
Resolved
Jan 19, 2026, 12:24 PM UTC
Duration
9h 53m
Affected: Training
Timeline · 4 updates
  1. investigating Jan 19, 2026, 02:30 AM UTC

    We are aware of an issue preventing users from advancing to the next slide in lessons. Our team is actively investigating and working on a fix

  2. identified Jan 19, 2026, 03:52 AM UTC

    The issue has been identified and our team is working on a fix. We appreciate your patience and understanding.

  3. monitoring Jan 19, 2026, 12:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 19, 2026, 12:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 9, 2026

Support channel disruption

Detected by Pingoru
Jan 09, 2026, 08:40 PM UTC
Resolved
Jan 09, 2026, 09:22 PM UTC
Duration
41m
Affected: Mobile AppWeb Platform
Timeline · 3 updates
  1. investigating Jan 09, 2026, 08:40 PM UTC

    We are experiencing an outage affecting customer support channels. Users may be unable to start conversations or may experience delayed or incomplete responses.

  2. monitoring Jan 09, 2026, 08:52 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Jan 09, 2026, 09:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026

Unable to save changes in a course

Detected by Pingoru
Jan 09, 2026, 01:40 AM UTC
Resolved
Jan 09, 2026, 02:40 AM UTC
Duration
1h
Affected: Training
Timeline · 2 updates
  1. identified Jan 09, 2026, 01:40 AM UTC

    We're aware of an ongoing issue where course edits are not saving properly. The issue has been identified and a fix is being implemented.

  2. resolved Jan 09, 2026, 02:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025

Unable to access SafetyCulture

Detected by Pingoru
Dec 05, 2025, 09:00 AM UTC
Resolved
Dec 05, 2025, 10:00 AM UTC
Duration
59m
Affected: Website
Timeline · 4 updates
  1. investigating Dec 05, 2025, 09:00 AM UTC

    We are aware of an issue where the SafetyCulture platform is inaccessible. We are currently investigating this and will give an update once available.

  2. monitoring Dec 05, 2025, 09:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 05, 2025, 09:31 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 05, 2025, 10:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 4, 2025

Uploaded images in inspections not retaining the correct orientation

Detected by Pingoru
Dec 04, 2025, 10:00 PM UTC
Resolved
Dec 04, 2025, 11:39 PM UTC
Duration
1h 38m
Affected: InspectionsMobile App
Timeline · 3 updates
  1. investigating Dec 04, 2025, 10:00 PM UTC

    We are currently investigating an issue impacting the Android mobile app where uploaded images in inspections are not retaining the correct orientation. We apologize for the inconvenience and will provide updates as soon as we have more information.

  2. monitoring Dec 04, 2025, 11:16 PM UTC

    Uploaded images will now retain correct orientation. We'll continue monitoring the situation.

  3. resolved Dec 04, 2025, 11:39 PM UTC

    This incident is now resolved.

Read the full incident report →

Minor November 5, 2025

Some action and issue notifications are delayed

Detected by Pingoru
Nov 05, 2025, 06:20 PM UTC
Resolved
Nov 05, 2025, 08:13 PM UTC
Duration
1h 52m
Affected: IssuesActions
Timeline · 3 updates
  1. investigating Nov 05, 2025, 06:20 PM UTC

    We are aware that notifications are sent delayed for created issues and actions. We are investigating this issue.

  2. monitoring Nov 05, 2025, 07:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 05, 2025, 08:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 5, 2025

Disconnection and low battery alert detection is disrupted for some sensors

Detected by Pingoru
Nov 05, 2025, 04:24 AM UTC
Resolved
Nov 05, 2025, 06:49 AM UTC
Duration
2h 24m
Affected: Sensors
Timeline · 3 updates
  1. investigating Nov 05, 2025, 04:24 AM UTC

    We are aware that some sensors may not send out alerts if they are disconnected or have a low battery. We are currently investigating this issue.

  2. monitoring Nov 05, 2025, 05:52 AM UTC

    A fix has been implemented, and we’re currently monitoring the results. You may start receiving delayed notifications now.

  3. resolved Nov 05, 2025, 06:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 21, 2025

Outages affecting some services

Detected by Pingoru
Oct 21, 2025, 03:10 AM UTC
Resolved
Oct 21, 2025, 04:46 AM UTC
Duration
1h 35m
Affected: Inspections
Timeline · 2 updates
  1. investigating Oct 21, 2025, 03:10 AM UTC

    Some services are experiencing outages. We are currently investigating this issue.

  2. resolved Oct 21, 2025, 04:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Latency across SafetyCulture platform

Detected by Pingoru
Oct 20, 2025, 04:59 PM UTC
Resolved
Oct 20, 2025, 05:29 PM UTC
Duration
30m
Affected: InspectionsAssetsWeb Platform
Timeline · 2 updates
  1. investigating Oct 20, 2025, 04:59 PM UTC

    We are experiencing issues with latency across our platform. Our engineering teams are currently investigating.

  2. resolved Oct 20, 2025, 05:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 16, 2025

Users unable to log in

Detected by Pingoru
Oct 16, 2025, 03:17 PM UTC
Resolved
Oct 16, 2025, 05:09 PM UTC
Duration
1h 51m
Affected: Mobile AppWeb Platform
Timeline · 3 updates
  1. investigating Oct 16, 2025, 03:17 PM UTC

    We are aware of an issue where upon logging in, an error message will state "Your account has been deactivated". We are currently investigating this issue.

  2. monitoring Oct 16, 2025, 04:48 PM UTC

    We are continuously monitoring the incident, and an update will be provided once it is resolved.

  3. resolved Oct 16, 2025, 05:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 9, 2025

Outages affecting some gateways

Detected by Pingoru
Oct 09, 2025, 09:33 PM UTC
Resolved
Oct 10, 2025, 09:44 PM UTC
Duration
1d
Affected: Sensors
Timeline · 2 updates
  1. investigating Oct 09, 2025, 09:33 PM UTC

    We are aware of an issue where our cellular connection provider is experiencing an outage affecting some gateways. We’ll share further updates as more information becomes available.

  2. resolved Oct 10, 2025, 09:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 1, 2025

Unable to login

Detected by Pingoru
Oct 01, 2025, 05:29 PM UTC
Resolved
Oct 01, 2025, 09:08 PM UTC
Duration
3h 38m
Affected: InspectionsWeb Platform
Timeline · 3 updates
  1. investigating Oct 01, 2025, 05:29 PM UTC

    We are experiencing a high error rate with a number of services in our US region. It is affecting logins and current active sessions. We are currently investigating.

  2. monitoring Oct 01, 2025, 08:33 PM UTC

    We are continuously monitoring the issue and are seeing successful logins. An update will be provided once the incident is resolved.

  3. resolved Oct 01, 2025, 09:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 3, 2025

We're currently experiencing a login issue

Detected by Pingoru
Sep 03, 2025, 01:53 AM UTC
Resolved
Sep 03, 2025, 02:23 AM UTC
Duration
30m
Affected: InspectionsIssuesSensorsAssetsAnalyticsHeads UpMobile AppWeb PlatformTrainingActions
Timeline · 4 updates
  1. investigating Sep 03, 2025, 01:53 AM UTC

    We have confirmed that some customers are unable to log into the SafetyCulture platform. Our engineering team is actively investigating and working on a resolution. We apologize for any inconvenience this may cause.

  2. monitoring Sep 03, 2025, 01:56 AM UTC

    A fix has been implemented, and the login issue is now resolved. Customers should be able to log in to the SafetyCulture platform. We will continue to monitor the system to ensure stability.

  3. monitoring Sep 03, 2025, 02:01 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 03, 2025, 02:23 AM UTC

    This is incident is now resolved.

Read the full incident report →