SafetyCulture incident

Some SMS notifications failed to send

Minor Resolved View vendor source →

SafetyCulture experienced a minor incident on January 27, 2026 affecting Inspections and Issues and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 12:21 AM UTC
Resolved
Jan 27, 2026, 01:52 AM UTC
Duration
1h 31m
Detected by Pingoru
Jan 27, 2026, 12:21 AM UTC

Affected components

InspectionsIssuesSensorsAssetsAnalyticsPublic LibraryHeads UpPublic APIMobile AppWeb Platform

Update timeline

  1. investigating Jan 27, 2026, 12:21 AM UTC

    We are aware that SMS notifications were not sent to some users. Our engineers are currently investigating the issue.

  2. identified Jan 27, 2026, 12:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 27, 2026, 01:52 AM UTC

    This incident has been resolved.