SafetyCulture incident

Uploaded images in inspections not retaining the correct orientation

Major Resolved View vendor source →

SafetyCulture experienced a major incident on December 4, 2025 affecting Inspections and Mobile App, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 10:00 PM UTC
Resolved
Dec 04, 2025, 11:39 PM UTC
Duration
1h 38m
Detected by Pingoru
Dec 04, 2025, 10:00 PM UTC

Affected components

InspectionsMobile App

Update timeline

  1. investigating Dec 04, 2025, 10:00 PM UTC

    We are currently investigating an issue impacting the Android mobile app where uploaded images in inspections are not retaining the correct orientation. We apologize for the inconvenience and will provide updates as soon as we have more information.

  2. monitoring Dec 04, 2025, 11:16 PM UTC

    Uploaded images will now retain correct orientation. We'll continue monitoring the situation.

  3. resolved Dec 04, 2025, 11:39 PM UTC

    This incident is now resolved.