SafetyCulture had 42 outages in the last 2 years totaling 220h 23m of downtime — averaging 1.7 incidents per month.
There were 42 SafetyCulture outages since August 25, 2025 totaling 220h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of an issue where one of our sensor providers is experiencing a service outage. This is currently being investigated, and we will provide further updates when available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue where weather sensor readings have delays. Our engineers are already looking into this.
Readings are beginning to stabilize and are coming through more regularly. We are monitoring the readings and data ingestion.
This incident has been resolved.
We are currently aware of an issue where some users are unable to log in using SSO. We are investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're aware of an issue affecting the latest version of the SafetyCulture iOS app. Some users may experience the app becoming unresponsive or screens getting stuck in a loading state. The web app is unaffected and fully functional. Our engineering team is investigating and we'll share an update as soon as we have one.
We're continuing to investigate the issue affecting the latest version of the SafetyCulture iOS app. Our engineering team is actively working to identify the root cause. We appreciate your patience and will provide a further update as soon as we have more information. As a reminder, the web app remains fully functional and can be used in the meantime.
The issue has been identified and a fix is being implemented.
We have identified the root cause of this issue and a fix is on its way. We appreciate your patience and will share a further update once it is available.
We have identified the root cause of this issue and prepared a fix. We are currently awaiting approval for the updated iOS app version before it can be made available in the App Store. We appreciate your patience and will share a further update as soon as it is available.
A fix has now been released and is available to download in app version 26.18.02 on the App Store. We appreciate your patience and will continue to monitor the issue.
A fix has now been released and is available to download in app version 26.18.02 on the App Store. We appreciate your patience and will continue to monitor the issue.
We've confirmed that app version 26.18.02 resolves this issue. Update to the latest version via the App Store to get the fix. If you're still experiencing problems after updating, please reach out to our Support team.
We are currently aware of an issue where some HeadsUp videos are not loading. We are currently investigating this issue.
We are currently aware that video playback is experiencing issues across some features on web and mobile. We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're aware that there are delays affecting dynamic groups and sites. Please refrain from running any bulk scripts or making changes to dynamic groups until this is resolved. We appreciate your patience and will provide further updates as soon as they are available.
This incident has been resolved.
We’re experiencing chat routing delays due to a known issue with our third-party provider.
We’re experiencing chat routing delays due to a known issue with our third-party provider. For assistance, you can still reach our Support Team via email or phone.
This incident has been resolved.
We're aware that some sensor gateways are experiencing degraded performance. We’ll share further updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware that some sensor gateways are experiencing degraded performance. We’ll share further updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue wherein the new scheduling events are missing in the organization's activity log. We are currently investigating this issue.
This incident has been resolved.
We are currently investigating an issue preventing users from marking inspections as "Complete." Our engineering teams are investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re aware that some sensors gateways are experiencing degraded performance. We’ll share further updates as more information becomes available.
This incident has been resolved.
We are aware of an issue where one of our sensor providers is experiencing a connectivity incident, affecting some cellular gateways. We're monitoring the impact, and we will provide further updates when available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently aware of an issue where adding users or reactivating users may lead to an error. Our engineering teams are investigating.
This incident has been resolved.
We are aware that some users are unable to complete courses. We are currently investigating the issue.
This incident has been resolved.
We are experiencing issues with weather sensors. We are currently investigating this issue.
This incident has been resolved.
We are aware that some users are unable to access the Training tab on the web and mobile app.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue affecting SMS availability in our AU region. Our team is actively investigating.
This incident has been resolved.
We are aware of an issue affecting SMS availability in our EU region. Our team is actively investigating.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are aware of a problem with editing the details of an investigation. We are currently looking into this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently aware of an issue preventing some users from logging into the SafetyCulture iOS mobile app. Our team is actively investigating.
Our team has identified the root cause of the issue. We are currently implementing a fix and closely monitoring the results.
A fix has been implemented, and our team is monitoring the results.
This incident has been resolved.
We are aware of an issue where one of our sensor providers isn't sending readings.
This incident has been resolved.
SHEQSY stand alone application is currently unavailable in our APAC region. We are currently investigating.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are aware that dashboards may not load properly at times. We are currently investigating the issue.
This incident has been resolved.
We’re currently experiencing issues with SHEQSY 24/7 Monitoring alerts. Our team has identified the issue and is actively working to resolve it as quickly as possible. Thank you for your patience and understanding.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.