SafetyCulture incident

Disconnection and low battery alert detection is disrupted for some sensors

Minor Resolved View vendor source →

SafetyCulture experienced a minor incident on November 5, 2025 affecting Sensors, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 04:24 AM UTC
Resolved
Nov 05, 2025, 06:49 AM UTC
Duration
2h 24m
Detected by Pingoru
Nov 05, 2025, 04:24 AM UTC

Affected components

Sensors

Update timeline

  1. investigating Nov 05, 2025, 04:24 AM UTC

    We are aware that some sensors may not send out alerts if they are disconnected or have a low battery. We are currently investigating this issue.

  2. monitoring Nov 05, 2025, 05:52 AM UTC

    A fix has been implemented, and we’re currently monitoring the results. You may start receiving delayed notifications now.

  3. resolved Nov 05, 2025, 06:49 AM UTC

    This incident has been resolved.