SafetyCulture incident

Users unable to log in

Critical Vendor's status page →

Resolved after 1 hour 51 minutes, affecting Mobile App and Web Platform, on October 16, 2025.

monitoring Oct 16, 2025, 04:48 PM UTC

We are continuously monitoring the incident, and an update will be provided once it is resolved.

Started
Oct 16, 2025, 03:17 PM UTC
Resolved
Oct 16, 2025, 05:09 PM UTC
Duration
1h 51m
Detected by Pingoru
Oct 16, 2025, 03:17 PM UTC

Affected components

Mobile AppWeb Platform

Update timeline

  1. investigating Oct 16, 2025, 03:17 PM UTC

    We are aware of an issue where upon logging in, an error message will state "Your account has been deactivated". We are currently investigating this issue.

  2. monitoring Oct 16, 2025, 04:48 PM UTC

    We are continuously monitoring the incident, and an update will be provided once it is resolved.

  3. resolved Oct 16, 2025, 05:09 PM UTC

    This incident has been resolved.

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