SafetyCulture experienced a critical incident on October 16, 2025 affecting Mobile App and Web Platform, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile AppWeb Platform
Update timeline
- investigating Oct 16, 2025, 03:17 PM UTC
We are aware of an issue where upon logging in, an error message will state "Your account has been deactivated". We are currently investigating this issue.
- monitoring Oct 16, 2025, 04:48 PM UTC
We are continuously monitoring the incident, and an update will be provided once it is resolved.
- resolved Oct 16, 2025, 05:09 PM UTC
This incident has been resolved.