SafetyCulture experienced a major incident on January 9, 2026 affecting Mobile App and Web Platform, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile AppWeb Platform
Update timeline
- investigating Jan 09, 2026, 08:40 PM UTC
We are experiencing an outage affecting customer support channels. Users may be unable to start conversations or may experience delayed or incomplete responses.
- monitoring Jan 09, 2026, 08:52 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Jan 09, 2026, 09:22 PM UTC
This incident has been resolved.