Resolved after 41 minutes, affecting Mobile App and Web Platform, on January 9, 2026.
A fix has been implemented, and we are monitoring the results.
Affected components
Mobile AppWeb Platform
Update timeline
- investigating Jan 09, 2026, 08:40 PM UTC
We are experiencing an outage affecting customer support channels. Users may be unable to start conversations or may experience delayed or incomplete responses.
- monitoring Jan 09, 2026, 08:52 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Jan 09, 2026, 09:22 PM UTC
This incident has been resolved.
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Amazon Web Services