SafetyChain Outage History
SafetyChain is up right nowPingoru has recorded 50 incidents for SafetyChain: 4 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 5 of 744 (1%) |
| August 2026 | 1 | 20 of 744 (3%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 521 (0%) |
Incidents, newest first
Notice September 4, 2026 Live - No Connectivity Error when accessing Documents for some customers – Web, LINK
Started Sep 04, 2026, 01:03 PM UTC· resolved Sep 04, 2026, 01:03 PM UTC
- resolved Sep 04, 2026, 01:03 PM UTC
This incident has been resolved. Some customers were not able to open Supplier submitted documents. The issue was present from approximately 3:30 AM to 8:30 AM ET. All documents are now opening without error for all users.
Minor August 19, 2026 Live/Train - Field dependencies are not triggering as intended when completing submissions in the Browser 19h 45m Web
Started Aug 19, 2026, 06:13 PM UTC· resolved Aug 20, 2026, 01:58 PM UTC
- identified Aug 19, 2026, 06:13 PM UTC
We have identified an issue where Field dependencies are not evaluating properly if they are triggered a second time while filling out submissions in the Browser.
- monitoring Aug 20, 2026, 12:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 01:58 PM UTC
This incident has been resolved.
Major July 23, 2026 Live - Login Disruptions 4h 28m Web, LINK, Mobile / Windows App, API Integrations/DPT and 5 more
Started Jul 23, 2026, 04:00 PM UTC· resolved Jul 23, 2026, 08:28 PM UTC
- investigating Jul 23, 2026, 04:00 PM UTC
We are investigating reports of users not being able to log in to the Live environment.
- investigating Jul 23, 2026, 04:11 PM UTC
Microsoft is reporting connectivity issues related to Azure services hosted in the West US region, where SafetyChain servers are located. Users may experience intermittent issues when accessing these services. Reminder, Offline mode is available when needed. You can enable airplane mode on your device and log in if you have previously logged in to that device. When submitting records, they will be placed in a pending status. The date and time of submission, as recorded in offline mode, will be reflected in LINK once the records are processed.
- monitoring Jul 23, 2026, 04:28 PM UTC
Login services have been restored. This incident was caused by an outage with our cloud infrastructure provider (Microsoft Azure) that affected authentication in the Live environment. Service has recovered and we are monitoring to confirm stability before resolving this incident. If you are still unable to log in, please contact support.
- monitoring Jul 23, 2026, 05:34 PM UTC
Due to the Azure West US region connectivity issues reported by Microsoft, customers may experience service disruptions when attempting to log in to SafetyChain with their Single Sign-On(SSO) accounts. We are continuing to monitor this incident.
- monitoring Jul 23, 2026, 06:05 PM UTC
Due to the Azure West US region connectivity issues reported by Microsoft, customers may experience service disruptions when attempting to log in to SafetyChain with their Single Sign-On(SSO) accounts. In addition, Data import, export, API and integrations are affected. We are continuing to monitor this incident.
- monitoring Jul 23, 2026, 07:07 PM UTC
Microsoft has rolled out changes which are positively affecting the Azure West US region connectivity issues. Customers should start being able to log in to SafetyChain with their Single Sign-On(SSO) accounts. In addition, DPT, Tasks, and other services are working normally. We are continuing to monitor for final resolution.
- resolved Jul 23, 2026, 08:28 PM UTC
This incident has been resolved.
Major November 24, 2025 Scheduled Tasks Not Appearing in the Inbox 34m Tasks
Started Nov 24, 2025, 01:55 PM UTC· resolved Nov 24, 2025, 02:30 PM UTC
- investigating Nov 24, 2025, 03:07 PM UTC
We are currently investigating an incident in the Live environment where scheduled tasks are not appearing in the inbox for some customers.
- monitoring Nov 24, 2025, 03:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 24, 2025, 03:09 PM UTC
This incident has been resolved.
Major September 30, 2025 Live - Performance Degradation 10h 25m Web, LINK, Mobile / Windows App, API Integrations/DPT and 5 more
Started Sep 30, 2025, 03:44 PM UTC· resolved Oct 01, 2025, 02:10 AM UTC
- identified Sep 30, 2025, 03:44 PM UTC
We have received reports of users seeing Internal Server Errors when adding resources in Forms Manager.
- monitoring Sep 30, 2025, 03:54 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Sep 30, 2025, 05:49 PM UTC
We are currently investigating this issue.
- monitoring Sep 30, 2025, 06:00 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Sep 30, 2025, 08:14 PM UTC
We are investigating reports of performance degradation in the Live environment.
- monitoring Sep 30, 2025, 08:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2025, 02:10 AM UTC
This incident has been resolved.
Major September 2, 2025 Live - API Integration Performance Degradation 20h 45m API Integrations/DPT
Started Sep 02, 2025, 05:28 PM UTC· resolved Sep 03, 2025, 02:14 PM UTC
- investigating Sep 02, 2025, 05:28 PM UTC
We are currently investigating an incident in the Live environment where API integration calls are experiencing performance degradation.
- monitoring Sep 02, 2025, 05:31 PM UTC
A fix has been implemented and we are actively monitoring the results to ensure this incident is resolved.
- resolved Sep 03, 2025, 02:14 PM UTC
This incident has been resolved.
Minor August 19, 2025 Live - OEE Performance Degredation 18h 50m OEE
Started Aug 19, 2025, 05:42 PM UTC· resolved Aug 20, 2025, 12:33 PM UTC
- investigating Aug 19, 2025, 05:42 PM UTC
We are currently investigating an incident in the Live environment for OEE where some customers may experience performance degradation.
- monitoring Aug 19, 2025, 10:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2025, 12:33 PM UTC
This incident has been resolved.
Major August 6, 2025 Dynamic Flow tasks missing for some customers 1h 40m Record Processing, Tasks
Started Aug 06, 2025, 04:48 PM UTC· resolved Aug 06, 2025, 06:28 PM UTC
- investigating Aug 06, 2025, 04:48 PM UTC
We are currently investigating this issue.
- monitoring Aug 06, 2025, 06:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2025, 06:28 PM UTC
This incident has been resolved.
Minor August 5, 2025 Live - Internal Users are unable to complete tasks 4h 14m Tasks
Started Aug 05, 2025, 12:33 PM UTC· resolved Aug 05, 2025, 04:48 PM UTC
- investigating Aug 05, 2025, 12:33 PM UTC
We are investigating reports of users being unable to complete internal tasks in the Live environment.
- investigating Aug 05, 2025, 01:04 PM UTC
The issue has been identified and our Engineering team is working to restore this functionality.
- monitoring Aug 05, 2025, 02:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2025, 04:48 PM UTC
This incident has been resolved.
Major July 2, 2025 Live - Record processing delayed for some customers 8h 6m Web, LINK, Mobile / Windows App, API Integrations/DPT and 4 more
Started Jul 02, 2025, 07:31 PM UTC· resolved Jul 03, 2025, 03:38 AM UTC
- investigating Jul 02, 2025, 07:31 PM UTC
We are currently investigating an incident in the Live environment where Record Processing, Record Signoff, and Task Creation is delayed for some customers.
- investigating Jul 02, 2025, 09:01 PM UTC
We are continuing to investigate the issue.
- investigating Jul 02, 2025, 11:01 PM UTC
We are continuing to investigate the issue. LINK and Web have been restored, and the restoration of other services is in progress.
- monitoring Jul 02, 2025, 11:28 PM UTC
A fix has been implemented and we are continuing to monitor the results.
- investigating Jul 02, 2025, 11:59 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 03, 2025, 12:00 AM UTC
A fix has been implemented and we are continuing to monitor the results.
- resolved Jul 03, 2025, 03:38 AM UTC
This incident has been resolved
Minor June 24, 2025 Live - Supplier Compliance Task Creation Delayed 2h 19m Tasks
Started Jun 24, 2025, 12:58 PM UTC· resolved Jun 24, 2025, 03:18 PM UTC
- investigating Jun 24, 2025, 12:58 PM UTC
We are currently investigating an incident in the Live environment where Supplier Compliance task creation may be delayed for some customers.
- resolved Jun 24, 2025, 03:18 PM UTC
Incident did not have any customer impact and has been resolved. We will continue to monitor for any irregularities in processing.
Minor June 17, 2025 Mobile App v1.23 - Tasks Do Not Download When Resource Not Assigned 3h 34m Mobile / Windows App
Started Jun 17, 2025, 05:57 PM UTC· resolved Jun 17, 2025, 09:32 PM UTC
- investigating Jun 17, 2025, 05:57 PM UTC
We are currently investigating an incident in our latest SafetyChain App, v1.23, where tasks are not being displayed when resources are not assigned.
- monitoring Jun 17, 2025, 08:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 17, 2025, 09:32 PM UTC
This incident has been resolved.
Major February 28, 2025 Users are unable to upload or view attachments. 24m Web
Started Feb 28, 2025, 03:26 PM UTC· resolved Feb 28, 2025, 03:51 PM UTC
- investigating Feb 28, 2025, 03:26 PM UTC
We are investigating reports of users are unable to upload or view attachments.
- monitoring Feb 28, 2025, 03:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 28, 2025, 03:51 PM UTC
This incident has been resolved.
Major February 19, 2025 Login Disruption: Can't login to the SafetyChain system 2d 1h Web, LINK, Mobile / Windows App, API Integrations/DPT and 5 more
Started Feb 19, 2025, 01:59 PM UTC· resolved Feb 21, 2025, 03:01 PM UTC
- investigating Feb 19, 2025, 01:59 PM UTC
We are investigating reports of users not being able to log in to the Live environment.
- investigating Feb 19, 2025, 03:28 PM UTC
Intermittent login disruptions may be encountered. Our Engineering team is actively working to rectify this as quickly as possible.
- investigating Feb 19, 2025, 03:54 PM UTC
Offline mode is functional. You can enable airplane mode on your device and log in if you have previously logged in to that device. When submitting records, they will be placed in a pending status. However, the date and time of submission, as recorded in offline mode, will be reflected in LINK once the records are processed.
- monitoring Feb 19, 2025, 06:24 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 20, 2025, 02:38 AM UTC
We are continuing to closely monitor this incident while addressing additional improvements.
- monitoring Feb 20, 2025, 08:37 PM UTC
Systems are stable, and performance has returned to normal. Our Engineering team is continuing to monitor, ensuring sustained performance. Reminder, Offline mode is functional and available when needed. You can enable airplane mode on your device and log in if you have previously logged in to that device. When submitting records, they will be placed in a pending status. The date and time of submission, as recorded in offline mode, will be reflected in LINK once the records are processed.
- resolved Feb 21, 2025, 03:01 PM UTC
The incident from February 20, 2025 has been resolved.
Major February 11, 2025 Status Update: Non-Compliant Notifications Issue 33m Notifications
Started Feb 11, 2025, 03:29 PM UTC· resolved Feb 11, 2025, 04:03 PM UTC
- identified Feb 11, 2025, 03:29 PM UTC
We are currently experiencing an issue where Non-Compliant Notifications are not being sent. Our team is actively working to restore this service as soon as possible. In the meantime, please use the Exceptions Report in LINK or other Record-based Reports to monitor non-compliant records.
- monitoring Feb 11, 2025, 03:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2025, 04:03 PM UTC
Non-compliant notifications are now sending as expected. This is effective as of 7:26 AM PT. For records submitted between 11:30 PM and 7:26 AM PT, please use the Exceptions Report in LINK or other Record-based Reports to monitor non-compliant records
Minor February 6, 2025 Live - Supplier Compliance Performance Degradation 7h 25m LINK, Tasks
Started Feb 06, 2025, 01:00 PM UTC· resolved Feb 06, 2025, 08:26 PM UTC
- investigating Feb 06, 2025, 04:23 PM UTC
We are currently investigating an incident in the Live environment where some customers have reported slowness when loading Supplier Compliance reporting and management pages.
- monitoring Feb 06, 2025, 04:31 PM UTC
A fix has been implemented and we will monitor the results throughout the day.
- resolved Feb 06, 2025, 08:26 PM UTC
This incident has been resolved.
Minor February 4, 2025 Live - OEE Performance Degradation 6m OEE
Started Feb 04, 2025, 03:22 PM UTC· resolved Feb 04, 2025, 03:29 PM UTC
- investigating Feb 04, 2025, 03:22 PM UTC
We are currently investigating an incident in the Live environment where OEE plans are not displaying in the "Not Yet Started" section as expected.
- monitoring Feb 04, 2025, 03:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2025, 03:29 PM UTC
This incident has been resolved.
Major December 20, 2024 Supplier portal unavailable for some customers 41m
Started Dec 20, 2024, 02:45 PM UTC· resolved Dec 20, 2024, 03:27 PM UTC
- investigating Dec 20, 2024, 02:45 PM UTC
We are currently investigating an incident in the Live environment where the Supplier Portal may not be loading for some customers.
- investigating Dec 20, 2024, 03:10 PM UTC
We have received reports of customers not being able to create new supplier requirements. Our Engineering team is continuing its investigation.
- resolved Dec 20, 2024, 03:27 PM UTC
This incident has been resolved and the supplier portal and creating new supplier requirements are working for all users.
Minor October 31, 2024 SafetyChain Mobile App v1.16 Critical Bug on DateTime and Time Fields 31m Mobile / Windows App
Started Oct 31, 2024, 06:16 PM UTC· resolved Oct 31, 2024, 06:48 PM UTC
- investigating Oct 31, 2024, 06:16 PM UTC
Our development team has found a critical error in version 1.16 of the Android SafetyChain App. “DateTime” and “Time” fields in records are showing an incorrect conversion due to UTC and local device time zones. Android users are advised to use the M2 SafetyChain application while we fix this bug. If you are an iOS user, you can disregard this message as version 1.16 will not be deployed on Apple devices.
- resolved Oct 31, 2024, 06:48 PM UTC
To resolve this issue, SafetyChain App version 1.17 for Android has been released and is now available in the Google Play Store. This is the functional equivalent of version 1.15 for Android. Apple users will remain on version 1.15 of the iOS app.