SafetyChain incident

Supplier portal unavailable for some customers

Resolved after 41 minutes, on December 20, 2024.

resolved Dec 20, 2024, 03:27 PM UTC

This incident has been resolved and the supplier portal and creating new supplier requirements are working for all users.

Started
Dec 20, 2024, 02:45 PM UTC
Resolved
Dec 20, 2024, 03:27 PM UTC
Duration
41m
Detected by Pingoru
Dec 20, 2024, 02:45 PM UTC

Update timeline

  1. investigating Dec 20, 2024, 02:45 PM UTC

    We are currently investigating an incident in the Live environment where the Supplier Portal may not be loading for some customers.

  2. investigating Dec 20, 2024, 03:10 PM UTC

    We have received reports of customers not being able to create new supplier requirements. Our Engineering team is continuing its investigation.

  3. resolved Dec 20, 2024, 03:27 PM UTC

    This incident has been resolved and the supplier portal and creating new supplier requirements are working for all users.

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