SafetyChain experienced a major incident on July 23, 2026 affecting Web and LINK and 1 more component, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 04:00 PM UTC
We are investigating reports of users not being able to log in to the Live environment.
- investigating Jul 23, 2026, 04:11 PM UTC
Microsoft is reporting connectivity issues related to Azure services hosted in the West US region, where SafetyChain servers are located. Users may experience intermittent issues when accessing these services. Reminder, Offline mode is available when needed. You can enable airplane mode on your device and log in if you have previously logged in to that device. When submitting records, they will be placed in a pending status. The date and time of submission, as recorded in offline mode, will be reflected in LINK once the records are processed.
- monitoring Jul 23, 2026, 04:28 PM UTC
Login services have been restored. This incident was caused by an outage with our cloud infrastructure provider (Microsoft Azure) that affected authentication in the Live environment. Service has recovered and we are monitoring to confirm stability before resolving this incident. If you are still unable to log in, please contact support.
- monitoring Jul 23, 2026, 05:34 PM UTC
Due to the Azure West US region connectivity issues reported by Microsoft, customers may experience service disruptions when attempting to log in to SafetyChain with their Single Sign-On(SSO) accounts. We are continuing to monitor this incident.
- monitoring Jul 23, 2026, 06:05 PM UTC
Due to the Azure West US region connectivity issues reported by Microsoft, customers may experience service disruptions when attempting to log in to SafetyChain with their Single Sign-On(SSO) accounts. In addition, Data import, export, API and integrations are affected. We are continuing to monitor this incident.
- monitoring Jul 23, 2026, 07:07 PM UTC
Microsoft has rolled out changes which are positively affecting the Azure West US region connectivity issues. Customers should start being able to log in to SafetyChain with their Single Sign-On(SSO) accounts. In addition, DPT, Tasks, and other services are working normally. We are continuing to monitor for final resolution.
- resolved Jul 23, 2026, 08:28 PM UTC
This incident has been resolved.