SafetyChain incident
Live - Record processing delayed for some customers
Resolved after 8 hours 6 minutes, affecting Web and LINK and 1 more, on July 2, 2025.
A fix has been implemented and we are continuing to monitor the results.
Affected components
Update timeline
- investigating Jul 02, 2025, 07:31 PM UTC
We are currently investigating an incident in the Live environment where Record Processing, Record Signoff, and Task Creation is delayed for some customers.
- investigating Jul 02, 2025, 09:01 PM UTC
We are continuing to investigate the issue.
- investigating Jul 02, 2025, 11:01 PM UTC
We are continuing to investigate the issue. LINK and Web have been restored, and the restoration of other services is in progress.
- monitoring Jul 02, 2025, 11:28 PM UTC
A fix has been implemented and we are continuing to monitor the results.
- investigating Jul 02, 2025, 11:59 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 03, 2025, 12:00 AM UTC
A fix has been implemented and we are continuing to monitor the results.
- resolved Jul 03, 2025, 03:38 AM UTC
This incident has been resolved
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