SafetyChain incident

Live - Record processing delayed for some customers

Major Resolved View vendor source →

SafetyChain experienced a major incident on July 2, 2025 affecting Web and LINK and 1 more component, lasting 8h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 07:31 PM UTC
Resolved
Jul 03, 2025, 03:38 AM UTC
Duration
8h 6m
Detected by Pingoru
Jul 02, 2025, 07:31 PM UTC

Affected components

WebLINKMobile / Windows AppAPI Integrations/DPTRecord ProcessingRecord SignoffTasksNotifications

Update timeline

  1. investigating Jul 02, 2025, 07:31 PM UTC

    We are currently investigating an incident in the Live environment where Record Processing, Record Signoff, and Task Creation is delayed for some customers.

  2. investigating Jul 02, 2025, 09:01 PM UTC

    We are continuing to investigate the issue.

  3. investigating Jul 02, 2025, 11:01 PM UTC

    We are continuing to investigate the issue. LINK and Web have been restored, and the restoration of other services is in progress.

  4. monitoring Jul 02, 2025, 11:28 PM UTC

    A fix has been implemented and we are continuing to monitor the results.

  5. investigating Jul 02, 2025, 11:59 PM UTC

    We are continuing to investigate this issue.

  6. monitoring Jul 03, 2025, 12:00 AM UTC

    A fix has been implemented and we are continuing to monitor the results.

  7. resolved Jul 03, 2025, 03:38 AM UTC

    This incident has been resolved