SafetyChain incident

Live - API Integration Performance Degradation

Major Resolved View vendor source →

SafetyChain experienced a major incident on September 2, 2025 affecting API Integrations/DPT, lasting 20h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 05:28 PM UTC
Resolved
Sep 03, 2025, 02:14 PM UTC
Duration
20h 45m
Detected by Pingoru
Sep 02, 2025, 05:28 PM UTC

Affected components

API Integrations/DPT

Update timeline

  1. investigating Sep 02, 2025, 05:28 PM UTC

    We are currently investigating an incident in the Live environment where API integration calls are experiencing performance degradation.

  2. monitoring Sep 02, 2025, 05:31 PM UTC

    A fix has been implemented and we are actively monitoring the results to ensure this incident is resolved.

  3. resolved Sep 03, 2025, 02:14 PM UTC

    This incident has been resolved.