SafetyChain incident

Live - Performance Degradation

Major Resolved View vendor source →

SafetyChain experienced a major incident on September 30, 2025 affecting Web and LINK and 1 more component, lasting 10h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 03:44 PM UTC
Resolved
Oct 01, 2025, 02:10 AM UTC
Duration
10h 25m
Detected by Pingoru
Sep 30, 2025, 03:44 PM UTC

Affected components

WebLINKMobile / Windows AppAPI Integrations/DPTRecord ProcessingRecord SignoffOEETasksNotifications

Update timeline

  1. identified Sep 30, 2025, 03:44 PM UTC

    We have received reports of users seeing Internal Server Errors when adding resources in Forms Manager.

  2. monitoring Sep 30, 2025, 03:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Sep 30, 2025, 05:49 PM UTC

    We are currently investigating this issue.

  4. monitoring Sep 30, 2025, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Sep 30, 2025, 08:14 PM UTC

    We are investigating reports of performance degradation in the Live environment.

  6. monitoring Sep 30, 2025, 08:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Oct 01, 2025, 02:10 AM UTC

    This incident has been resolved.