EU - Authentication Services Incident

Update timeline

1. investigating Nov 02, 2026, 03:09 PM UTC

   The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. investigating Nov 02, 2026, 03:14 PM UTC

   The issue appears to primarily affect SAML-based authentications. The issue also appears to be intermittent, so retries may be successful.

3. investigating Nov 02, 2026, 04:02 PM UTC

   The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

4. resolved Nov 02, 2026, 04:27 PM UTC

   The Problem with the “Authentication (Token Validator)” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.