Routific Outage History

We are aware of an issue preventing users from logging in, and we are also seeing elevated error rates across other parts of the platform. Our engineering team is actively investigating and has this as our highest priority. We will post another update within 30 minutes, or sooner if we have new information.

Some email notifications like delivery tracking emails and "driver on the way" updates aren't being sent right now. We've found the cause and are rolling out a fix. Everything else is working normally: route planning, optimization, dispatch, the driver app, and SMS notifications are not affected.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Access to customer management on app.routific.com and beta.routific.com is not available It’s our highest priority to get up and running again, and our engineers are working on it. We will send another update in 30 minutes.

Some users are currently experiencing difficulties viewing their routes and performing driver actions in Routific. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide an update shortly.

We are continuing to investigate this issue. We will give another update in an hour.

We have identified the problem and have released a fix for any dispatchers affected. All users should be able to view their routes now. Our team is still debugging the issue with the mobile app affecting driver actions. We will update again when we have more news.

We are continuing to investigate this issue with driver actions. We will give another update in an hour.

Driver actions are now functioning normally for routes that weren’t already underway when the issue occurred. We’re continuing to investigate the impact on routes that were already in progress and will provide another update when we know more.

Our main landing page (routific.com) is currently down due to an issue with a third-party provider. The Routific platform itself remains operational. You can continue using Routific through the following direct links: • New Routific: https://beta.routific.com • Old Routific: https://app.routific.com We’re monitoring the situation and will update this page as soon as the main page is restored.

Some users may experience dropped SMS notifications due to a potential incident with our SMS provider. We have been in contact with our SMS provider and are working together to resolve this as quickly as possible.

We are currently investigating an issue with the new Routific that is affecting Scheduling and Publishing, making changes to orders and routes and delivery of customer notifications. We'll be posting an update in the next 30 minutes.

One of our third-party providers is experiencing downtime and thus affecting some service in new Routific. The next update will be in 30 minutes.

We are still investigating the scope of the outage. Scheduling, publishing, making changes to routes and orders and delivery of customer notifications are still being affected by this issue. The next update will be in 30 minutes.

We are still investigating the issue. Scheduling, publishing, making changes to routes and orders and delivery of customer notifications are still being affected by this issue. The next update will be in 30 minutes.

Users are not able to access Routific currently. We are investigating the issue.