Riege Software incident

Delays in communication with Scope

Major Resolved View vendor source →

Riege Software experienced a major incident on June 24, 2026 affecting Scope and 🇦🇹 Austria and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 11:03 AM UTC
Resolved
Jun 24, 2026, 01:31 PM UTC
Duration
2h 27m
Detected by Pingoru
Jun 24, 2026, 11:03 AM UTC

Affected components

Scope🇦🇹 AustriaAirline MessagingCarrier Messaging🇩🇪 GermanyPorts of Bremen🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)Port of HamburgPortbase Rotterdam (<a href="https://status.portbase.com/">Link to Status page of Portbase</a>)🇳🇱 NVWA & PD

Update timeline

  1. investigating Jun 24, 2026, 11:03 AM UTC

    Some Scope customers report delays in the communication Scope We are investigating the issue.

  2. investigating Jun 24, 2026, 11:09 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 24, 2026, 11:10 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 24, 2026, 11:21 AM UTC

    We are continuing to investigate this issue.

  5. investigating Jun 24, 2026, 12:46 PM UTC

    We are continuing to investigate an issue affecting communication between Scope and third-party systems. Customers may experience failures or delays when sending or receiving data through external integrations. Our team is actively working to identify the root cause and restore normal functionality. We will provide another update as soon as more information becomes available.

  6. monitoring Jun 24, 2026, 01:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jun 24, 2026, 01:31 PM UTC

    This incident has been resolved.