Riege Software had 66 outages in the last 2 years totaling 123h 40m of downtime — averaging 2.7 incidents per month.
There were 66 Riege Software outages since August 18, 2025 totaling 123h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
The Scope application is currently unavailable for some of our customers. We are investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
BAZG has reported: E-DEC Import: Verzögerte Antwortzeiten im Mailservice. Das Notfallverfahren kann angewendet werden. For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat E-DEC Import: Verzögerte Antwortzeiten gemeldet. Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
This incident has been resolved.
At present, the AES application cannot be opened in the customs module. This does not appear to be a user-specific issue, but rather a technical problem. We are working out to resolve the issue so that you can use AES with its usual functionality.
There appears to have been a problem with the Lucene index for AES, EAS and NCTS. The scripts are now running slowly again and Scope can be started. We are currently running a rebuild.
The Lucene rebuild was successful and the affected customs applications can be restarted in SCOPE. We are still monitoring the situation, but expect it to stabilise and for the applications to be fully operational again.
This incident has been resolved. ATLAS AES and MCTS und EAS/WSK are working properly agan
We are currently investigating an issue with Scope Hub. The page is only accessible in a limited set of languages (English, German). International users might be presented with a "page not found" messages, because translations into other languages have been removed from the application. As a workaround, please use https://scope.riege.com/en until further notice.
We are working on a solution for the issue.
The fix for the issue is confirmed to be working and is currently being rolled out to all regions.
The fix has been rolled out and confirmed to be working.
BAZG has reported Edec performance issues For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat Edec Performanceprobleme gemeldet Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
We are continuing to monitor for any further issues.
This incident has been resolved.
Some Scope customers reported delays in the communication with E-mail from/to Scope.
Communication degradation with German Customs Affected procedures: all Masterticket: INC000007377494
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
the communication with German Customs has performance degradation. Affected procedures: all Masterticket: tba
Some Scope customers report delays in the communication Scope We are investigating the issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate an issue affecting communication between Scope and third-party systems. Customers may experience failures or delays when sending or receiving data through external integrations. Our team is actively working to identify the root cause and restore normal functionality. We will provide another update as soon as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues with our regular printers and label printing. We are working hard to resolve the problem. Wir haben aktuell Probleme mit den regulaären Druckern und labeldrucken. Wir arbeiten mit Hochdruck an einer Lösung des Problems.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We're continuing to monitor the situation, but printing should be possible again. Wir beobachten die Situation weiter, aber das Drucken sollte wieder möglich sein
The problem with the printers has been fixed, and everything is working again. Das Problem mit den Druckern ist gefixt und es läuft wie wieder wie gewohnt
Some Scope customers are unable to use Scope because of an unscheduled downtime. We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Infrastructure maintenance On Wednesday, June 24, 2026, between 10:00 and 11:00 UTC (12:00 – 13:00 CEST), we will perform scheduled maintenance due to updates to Azure Express Route Services. Affected components / Expected Impact: none Wartungsarbeiten an der Infrastruktur Am Mittwoch, dem 24. Juni 2026, zwischen 10:00 und 11:00 Uhr UTC (12:00 – 13:00 Uhr MESZ) führen wir planmäßige Wartungsarbeiten aufgrund von Aktualisierungen der Azure Express Route-Dienste durch. Betroffene Komponenten / Erwartete Auswirkungen: keine
Derzeit kommt es zu Verzögerungen beim Bezug von e-dec Belegen. There are currently delays in the retrieval of e-dec documents. https://www.bazg.admin.ch/de/systemverfuegbarkeit
We are continuing to investigate this issue.
Some Scope customers report delays in the communication with NL Customs. We have reported this to the Dutch Customs helpdesk. We are investigating the issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Derzeit sind die Edec Mail Rückmeldungen stark verzögert. Das Notfallverfahren kann angewendet werden. Currently, Edec email responses are significantly delayed. The emergency procedure can be applied. https://www.bazg.admin.ch/de/systemverfuegbarkeit
We are continuing to investigate this issue.
This incident has been resolved.
We are currently experiencing an increase in issues and error messages when printing quotes. We are working hard to resolve the problem. Momentan kommt es verstärkt zu Problemen und Fehlermeldungen beim Druck von Offerten. Wir arbeiten mit Hochdruck an einer Lösung des Problems
Die Carbon Care Berechnung scheint wieder zu klappen somit auch das Drucken. The Carbon Care calculation seems to be working again, and so is the printing.
This incident has been resolved.
We are experiencing issues with SFTP; Scope is occasionally temporarily unavailable. We are working to restore a stable connection. We will keep you updated. Wir haben aktuell Probleme mit dem SFTP, Scope ist dadurch immer mal wieder temporär nicht erreichbar. Wie arbeiten daran wieder eine stabile Verbindung herzustellen. Wir halten Sie auf dem Laufenden
SFTP is working again, and the applications in SCOPE should be functioning normally once more. We are continuing to monitor the situation. SFTP arbeitet wieder, die Anwendungen in SCOPE sollten wieder funktionieren. Wir beobachten dies weiterhin.
This incident has been resolved.
Zur Zeit bestehen Probleme beim Verarbeiten von Transportanmeldungen. Betroffen sind Transite und Exporte mit Passar sowie e-dec. https://www.bazg.admin.ch/de/systemverfuegbarkeit There are currently issues with the processing of transport registrations. Transit and export declarations submitted via Passar and e-dec are affected. https://www.bazg.admin.ch/de/systemverfuegbarkeit
E-dec - Die Antwortzeiten beim Mailservice sind verzögert. Das Notfallverfahren kann angewendet werden. E-dec – Response times for the email service are currently delayed. The contingency procedure may be applied.
This incident has been resolved.
Die Belege können derzeit nicht via Chartera Output Login mit Zertifikat heruntergeladen werden. Es kann auf das Web GUI ausgewichen werden. https://www.edec.ezv.admin.ch/edecDocumentGui/ The documents cannot currently be downloaded via the Chartera Output Login using a certificate. As a workaround, you can use the web GUI instead https://www.bazg.admin.ch/de/systemverfuegbarkeit
This incident has been resolved.
The Scope application is currently unavailable for some of our customers. We are investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Aktuell gibt es Probleme beim Ausdruck von Offerten durch die externe CarbonCare API. Wir arbeiten mit Hochdruck daran das Problem zu beheben. We are currently experiencing issues with printing quotes via the external CarbonCare API. We are working hard to resolve the issue.
We checked on one of the affected systems and the API call to CarbonCare seems to work again now.Printing of quotations should now work again Wir haben eines der betroffenen Systeme überprüft, und der API-Aufruf an CarbonCare scheint nun wieder zu funktionieren. Der Druck von Quotierungen sollte jetzt wieder funktionieren
After looging out and into SCOPE again printing of quotation should be possible now without further issues. Nach Aus und wieder Einloggen in Scope ist der Druck von Offerten nach aktuellem Stand wieder möglich
This incident has been resolved.
Derzeit bestehen Probleme beim Bezug diverser Dokumente aus Chartera Output. There are currently issues with retrieving various documents from the Chartera output. https://www.bazg.admin.ch/de/systemverfuegbarkeit
This incident has been resolved.
We've received messages that communication from / to Scope is not working. We are investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
FWB/FHL messages are not being send from Scope. We are actively investigating the cause of this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.