Riege Software Outage History

Riege Software degraded View live status →

There were 13 Riege Software outages since February 4, 2026 totaling 569h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.riege.com

Minor April 18, 2026

Scope email issues

Detected by Pingoru: Apr 18, 2026, 07:45 AM UTC
Resolved: Apr 20, 2026, 06:49 AM UTC
Duration: 1d 23h

Affected: E-mail from/to ScopePrinting from Scope

Timeline · 6 updates

investigating Apr 18, 2026, 07:45 AM UTC

Some customers report email issues with Scope. Email sent from Scope does not arrive. Some customers use email to print documents from Scope. This is affected as well. We are actively investigating the cause of this issue.
investigating Apr 18, 2026, 07:46 AM UTC

We are continuing to investigate this issue.
identified Apr 18, 2026, 11:02 AM UTC

The issue has been identified and a fix is being implemented.
identified Apr 18, 2026, 02:37 PM UTC

We are continuing to work on a fix for this issue.
identified Apr 18, 2026, 06:10 PM UTC

We are continuing to work on a fix for this issue.
resolved Apr 20, 2026, 06:49 AM UTC

This incident has been resolved.

Read the full incident report →

Minor April 16, 2026

Chartera Output malfunction / Chartera Output Störung

Detected by Pingoru: Apr 16, 2026, 08:40 AM UTC
Resolved: Apr 30, 2026, 08:13 AM UTC
Duration: 13d 23h

Affected: 🇨🇭 Switzerland

Timeline · 2 updates

identified Apr 16, 2026, 08:40 AM UTC

The BAZG has reported an issue with document retrieval. For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat eine Störung beim Dokumentenbezug gemeldet. Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
resolved Apr 30, 2026, 08:13 AM UTC

This incident has been resolved.

Read the full incident report →

Minor April 13, 2026

Edec Probleme / Edec problems

Detected by Pingoru: Apr 13, 2026, 06:43 AM UTC
Resolved: Apr 13, 2026, 12:54 PM UTC
Duration: 6h 10m

Affected: 🇨🇭 Switzerland

Timeline · 2 updates

investigating Apr 13, 2026, 06:43 AM UTC

In vereinzelten Fällen kommt es bei Importdeklarationen zu fehlenden Rückmeldungen. Die Übermittlung verbleibt im Status gesendet. In isolated cases, import declarations may not receive a response. In such cases, the transmission remains in “sent” status. https://www.bazg.admin.ch/de/systemverfuegbarkeit
resolved Apr 13, 2026, 12:54 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 28, 2026

NL Douane - NCTS vertrek aangiftes

Detected by Pingoru: Mar 28, 2026, 08:58 AM UTC
Resolved: Mar 31, 2026, 06:21 AM UTC
Duration: 2d 21h

Affected: 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)

Timeline · 5 updates

investigating Mar 28, 2026, 08:58 AM UTC

If you receive the following error on a Dutch NCTS 5/DVA declaration: "/CC015C/TransitOperation/communicationLanguageAtDepartureCL192" ("nl") You can resolve this by clearing the "Language at Departure" field. Although the current value is "nl - Dutch," leaving this field empty will allow the declaration to be accepted. We are currently investigating this issue further with Dutch Customs.
investigating Mar 28, 2026, 08:58 AM UTC

We are continuing to investigate this issue.
identified Mar 30, 2026, 08:18 AM UTC

We have received confirmation from the NHD - https://nh.douane.nl/ - that they found the issue and are working to resolve this.
resolved Mar 31, 2026, 06:21 AM UTC

Nl Customs confirmed that this issue is solved. See: https://nh.douane.nl/status-berichten/vervoer-ncts-fase-5-is-weer-beschikbaar-48/
postmortem Apr 01, 2026, 11:08 AM UTC

Issue caused by a fault in NL Customs

Read the full incident report →

Notice March 24, 2026

Performance degradation at German Customs

Detected by Pingoru: Mar 24, 2026, 11:57 AM UTC
Resolved: Mar 25, 2026, 07:12 AM UTC
Duration: 19h 15m

Affected: 🇩🇪 Germany

Timeline · 3 updates

investigating Mar 24, 2026, 11:57 AM UTC

There are network and communication issues on the customs side; Customs is working on a solution. Customs has published the following ticket number: INC000007274325
identified Mar 24, 2026, 12:20 PM UTC

The issue has been identified and a fix is being implemented.
resolved Mar 25, 2026, 07:12 AM UTC

This incident has been resolved.

Read the full incident report →

Major March 18, 2026

Scope unavailable for some customers

Detected by Pingoru: Mar 18, 2026, 08:50 AM UTC
Resolved: Mar 18, 2026, 10:10 AM UTC
Duration: 1h 20m

Affected: Scope

Timeline · 3 updates

investigating Mar 18, 2026, 08:50 AM UTC

The Scope application is currently unavailable for some of our customers. We are investigating the issue.
monitoring Mar 18, 2026, 09:37 AM UTC

We have thoroughly investigated the issue and were unable to identify any problems on our side. Based on our analysis, the incident appears to be related to a disruption involving a major internet service provider. Please note that no changes or actions were taken on our end that could have resolved the issue. Service recovery seems to have occurred independently of our systems.
resolved Mar 18, 2026, 10:10 AM UTC

This incident has been resolved.

Read the full incident report →

Minor March 12, 2026

E-dec performance issues // E-dec Performanceprobleme

Detected by Pingoru: Mar 12, 2026, 12:35 PM UTC
Resolved: Mar 12, 2026, 03:22 PM UTC
Duration: 2h 47m

Affected: 🇨🇭 Switzerland

Timeline · 2 updates

identified Mar 12, 2026, 12:35 PM UTC

BAZG has reported E-dec performance issues For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat E-dec Performanceprobleme gemeldet Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
resolved Mar 12, 2026, 03:22 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 10, 2026

Edec performance issues // Edec Performanceprobleme

Detected by Pingoru: Mar 10, 2026, 07:09 AM UTC
Resolved: Mar 10, 2026, 03:39 PM UTC
Duration: 8h 30m

Affected: 🇨🇭 Switzerland

Timeline · 3 updates

monitoring Mar 10, 2026, 07:09 AM UTC

The processing of E-dec is currently significantly slowed down. In urgent cases, the emergency procedure can be used. For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Die Verarbeitung von Edec ist derzeit stark verlangsamt. In dringenden Fällen kann das Notfallverfahren angewendet werden. Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
monitoring Mar 10, 2026, 07:49 AM UTC

The emergency procedure can be applied. Next update: As soon as the disruption has been resolved. Das Notfallverfahren kann angewendet werden. Nächste Information: Sobald die Störung behoben ist.
resolved Mar 10, 2026, 03:39 PM UTC

The disruption at e-dec has been resolved. However, processing the queues may still cause delays. Die Störung bei e-dec ist behoben. Das Abarbeiten der Queues kann noch zu Verzögerungen führen.

Read the full incident report →

Minor March 9, 2026

Current problems with creating the VBD // Derzeitige Probleme beim Erstellen der VBD

Detected by Pingoru: Mar 09, 2026, 07:17 AM UTC
Resolved: Mar 09, 2026, 09:49 AM UTC
Duration: 2h 32m

Affected: 🇨🇭 Switzerland

Timeline · 2 updates

identified Mar 09, 2026, 07:17 AM UTC

BAZG has reported problems with creating the VBD. For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat derzeit Probleme beim Erstellen der VBD. Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
resolved Mar 09, 2026, 09:49 AM UTC

Das Problem beim erstellen der Dokumente ist behoben. Das Abarbeiten der Queues ist im Gange. The problem with creating documents has been fixed. The queues are currently being processed.

Read the full incident report →

Major March 3, 2026

Issues with Scope

Detected by Pingoru: Mar 03, 2026, 12:06 PM UTC
Resolved: Mar 03, 2026, 12:25 PM UTC
Duration: 18m

Affected: Scope

Timeline · 4 updates

investigating Mar 03, 2026, 12:06 PM UTC

Some Scope customers report issues with Scope. You may experience problems connecting to Scope. We are currently investigating the issue.
identified Mar 03, 2026, 12:11 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 03, 2026, 12:15 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 03, 2026, 12:25 PM UTC

This incident has been resolved.

Read the full incident report →

Minor February 24, 2026

In e-dec bestehen derzeit Probleme im Zusammenhang mit dem Ablauf der Interventionszeit / There are currently issues in e-dec related to the expiration of the intervention period.

Detected by Pingoru: Feb 24, 2026, 09:30 AM UTC
Resolved: Feb 24, 2026, 03:41 PM UTC
Duration: 6h 11m

Affected: 🇨🇭 Switzerland

Timeline · 2 updates

investigating Feb 24, 2026, 09:30 AM UTC

In e-dec bestehen derzeit Probleme im Zusammenhang mit dem Ablauf der Interventionszeit. Nach Ablauf der Interventionszeit wird die Sendungsfreigabe (Status 203) nicht automatisch erteilt. Die Interventionsmeldung (Status 202) wird hingegen korrekt übermittelt. Betroffene ZE-Firmen werden gebeten, mit der zuständigen Dienststelle Kontakt aufzunehmen. here are currently issues in e-dec related to the expiration of the intervention period. After the intervention period expires, the release of the consignment (status 203) is not granted automatically. However, the intervention notification (status 202) is transmitted correctly. Affected ZE companies are requested to contact the responsible customs office directly. https://www.bazg.admin.ch/de/systemverfuegbarkeit
resolved Feb 24, 2026, 03:41 PM UTC

This incident has been resolved.

Read the full incident report →

Minor February 11, 2026

Communication issues

Detected by Pingoru: Feb 11, 2026, 10:05 AM UTC
Resolved: Feb 11, 2026, 11:42 AM UTC
Duration: 1h 36m

Affected: Scope

Timeline · 3 updates

identified Feb 11, 2026, 10:05 AM UTC

The issue has been identified and a fix is being implemented.
identified Feb 11, 2026, 10:15 AM UTC

In order to fix this issue we need to restart all Scope servers.
resolved Feb 11, 2026, 11:42 AM UTC

This incident has been resolved.

Read the full incident report →

Minor February 6, 2026

ZOLL PASSAR Ausfuhr & Durchfuhr – reduzierte Performance / Customs PASSAR Export & Transit – Reduced Performance

Detected by Pingoru: Feb 06, 2026, 12:48 PM UTC
Resolved: Feb 09, 2026, 09:21 AM UTC
Duration: 2d 20h

Affected: 🇨🇭 Switzerland

Timeline · 3 updates

investigating Feb 06, 2026, 12:48 PM UTC

Aktuell reduzierte Performance bei PASSAR (Ausfuhr & Durchfuhr) https://www.bazg.admin.ch/de/systemverfuegbarkeit Currently reduced performance affecting PASSAR Export and Transit processes
identified Feb 06, 2026, 12:59 PM UTC

Zur Zeit können die Ausfuhren und referenzierten Durchfuhren nicht aktiviert werden. In dringenden Fällen kann das Notfallverfahren angewendet werden
resolved Feb 09, 2026, 09:21 AM UTC

This incident has been resolved.

Read the full incident report →

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