Riege Software Outage History

Riege Software partial outage · 1 active incident View live status →

Riege Software had 60 outages in the last 2 years totaling 697h 4m of downtime — averaging 2.5 incidents per month.

There were 60 Riege Software outages since July 23, 2025 totaling 697h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.riege.com

Minor June 16, 2026

Delays in communication with NL Customs

Detected by Pingoru
Jun 16, 2026, 06:52 AM UTC
Resolved
Jun 16, 2026, 08:10 AM UTC
Duration
1h 18m
Affected: 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
Timeline · 4 updates
  1. investigating Jun 16, 2026, 06:52 AM UTC

    Some Scope customers report delays in the communication with NL Customs. We have reported this to the Dutch Customs helpdesk. We are investigating the issue.

  2. investigating Jun 16, 2026, 07:44 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 16, 2026, 07:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 16, 2026, 08:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 15, 2026

Zoll meldet Edec Verzorgerungen / Edec Delays

Detected by Pingoru
Jun 15, 2026, 09:02 AM UTC
Resolved
Jun 15, 2026, 12:16 PM UTC
Duration
3h 14m
Affected: 🇨🇭 Switzerland
Timeline · 3 updates
  1. investigating Jun 15, 2026, 09:02 AM UTC

    Derzeit sind die Edec Mail Rückmeldungen stark verzögert. Das Notfallverfahren kann angewendet werden. Currently, Edec email responses are significantly delayed. The emergency procedure can be applied. https://www.bazg.admin.ch/de/systemverfuegbarkeit

  2. investigating Jun 15, 2026, 11:25 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 15, 2026, 12:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 15, 2026

2026-06-15 Problems printing quotes

Detected by Pingoru
Jun 15, 2026, 07:30 AM UTC
Resolved
Jun 15, 2026, 08:34 AM UTC
Duration
1h 4m
Affected: Scope
Timeline · 3 updates
  1. investigating Jun 15, 2026, 07:30 AM UTC

    We are currently experiencing an increase in issues and error messages when printing quotes. We are working hard to resolve the problem. Momentan kommt es verstärkt zu Problemen und Fehlermeldungen beim Druck von Offerten. Wir arbeiten mit Hochdruck an einer Lösung des Problems

  2. monitoring Jun 15, 2026, 08:07 AM UTC

    Die Carbon Care Berechnung scheint wieder zu klappen somit auch das Drucken. The Carbon Care calculation seems to be working again, and so is the printing.

  3. resolved Jun 15, 2026, 08:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2026

2026-06-11 Problems with SFTP; Scope is occasionally temporarily unavailable

Detected by Pingoru
Jun 11, 2026, 10:59 AM UTC
Resolved
Jun 11, 2026, 12:30 PM UTC
Duration
1h 31m
Affected: Scope
Timeline · 3 updates
  1. investigating Jun 11, 2026, 10:59 AM UTC

    We are experiencing issues with SFTP; Scope is occasionally temporarily unavailable. We are working to restore a stable connection. We will keep you updated. Wir haben aktuell Probleme mit dem SFTP, Scope ist dadurch immer mal wieder temporär nicht erreichbar. Wie arbeiten daran wieder eine stabile Verbindung herzustellen. Wir halten Sie auf dem Laufenden

  2. monitoring Jun 11, 2026, 11:07 AM UTC

    SFTP is working again, and the applications in SCOPE should be functioning normally once more. We are continuing to monitor the situation. SFTP arbeitet wieder, die Anwendungen in SCOPE sollten wieder funktionieren. Wir beobachten dies weiterhin.

  3. resolved Jun 11, 2026, 12:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2026

Störunginfo: Passar Transportanmeldungen // Disruption Notice: Passar Transport Registration Submissions

Detected by Pingoru
Jun 11, 2026, 07:53 AM UTC
Resolved
Jun 11, 2026, 03:09 PM UTC
Duration
7h 16m
Affected: 🇨🇭 Switzerland
Timeline · 3 updates
  1. investigating Jun 11, 2026, 07:53 AM UTC

    Zur Zeit bestehen Probleme beim Verarbeiten von Transportanmeldungen. Betroffen sind Transite und Exporte mit Passar sowie e-dec. https://www.bazg.admin.ch/de/systemverfuegbarkeit There are currently issues with the processing of transport registrations. Transit and export declarations submitted via Passar and e-dec are affected. https://www.bazg.admin.ch/de/systemverfuegbarkeit

  2. identified Jun 11, 2026, 11:36 AM UTC

    E-dec - Die Antwortzeiten beim Mailservice sind verzögert. Das Notfallverfahren kann angewendet werden. E-dec – Response times for the email service are currently delayed. The contingency procedure may be applied.

  3. resolved Jun 11, 2026, 03:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2026

E-dec - Belege können nicht herunter geladen werden // E-dec - Documents cannot be downloaded.

Detected by Pingoru
Jun 09, 2026, 01:06 PM UTC
Resolved
Jun 11, 2026, 03:10 PM UTC
Duration
2d 2h
Affected: 🇨🇭 Switzerland
Timeline · 2 updates
  1. investigating Jun 09, 2026, 01:06 PM UTC

    Die Belege können derzeit nicht via Chartera Output Login mit Zertifikat heruntergeladen werden. Es kann auf das Web GUI ausgewichen werden. https://www.edec.ezv.admin.ch/edecDocumentGui/ The documents cannot currently be downloaded via the Chartera Output Login using a certificate. As a workaround, you can use the web GUI instead https://www.bazg.admin.ch/de/systemverfuegbarkeit

  2. resolved Jun 11, 2026, 03:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 9, 2026

Scope unavailable for some customers

Detected by Pingoru
Jun 09, 2026, 12:54 PM UTC
Resolved
Jun 09, 2026, 01:29 PM UTC
Duration
35m
Affected: Scope
Timeline · 3 updates
  1. investigating Jun 09, 2026, 12:54 PM UTC

    The Scope application is currently unavailable for some of our customers. We are investigating the issue.

  2. monitoring Jun 09, 2026, 01:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 09, 2026, 01:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 9, 2026

Carbon Care Issues

Detected by Pingoru
Jun 09, 2026, 08:23 AM UTC
Resolved
Jun 09, 2026, 09:11 AM UTC
Duration
47m
Affected: Scope
Timeline · 4 updates
  1. investigating Jun 09, 2026, 08:23 AM UTC

    Aktuell gibt es Probleme beim Ausdruck von Offerten durch die externe CarbonCare API. Wir arbeiten mit Hochdruck daran das Problem zu beheben. We are currently experiencing issues with printing quotes via the external CarbonCare API. We are working hard to resolve the issue.

  2. identified Jun 09, 2026, 09:01 AM UTC

    We checked on one of the affected systems and the API call to CarbonCare seems to work again now.Printing of quotations should now work again Wir haben eines der betroffenen Systeme überprüft, und der API-Aufruf an CarbonCare scheint nun wieder zu funktionieren. Der Druck von Quotierungen sollte jetzt wieder funktionieren

  3. monitoring Jun 09, 2026, 09:06 AM UTC

    After looging out and into SCOPE again printing of quotation should be possible now without further issues. Nach Aus und wieder Einloggen in Scope ist der Druck von Offerten nach aktuellem Stand wieder möglich

  4. resolved Jun 09, 2026, 09:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 8, 2026

Probleme beim Dokumentenbezug in EDEC & PASSAR / Problems with document retrieval in EDEC & PASSA

Detected by Pingoru
Jun 08, 2026, 09:31 AM UTC
Resolved
Jun 08, 2026, 03:15 PM UTC
Duration
5h 43m
Affected: 🇨🇭 Switzerland
Timeline · 2 updates
  1. investigating Jun 08, 2026, 09:31 AM UTC

    Derzeit bestehen Probleme beim Bezug diverser Dokumente aus Chartera Output. There are currently issues with retrieving various documents from the Chartera output. https://www.bazg.admin.ch/de/systemverfuegbarkeit

  2. resolved Jun 08, 2026, 03:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 5, 2026

Communication issues from/to Scope

Detected by Pingoru
Jun 05, 2026, 12:00 PM UTC
Resolved
Jun 05, 2026, 12:40 PM UTC
Duration
40m
Affected: E-mail from/to ScopeFTP/sFTP
Timeline · 3 updates
  1. investigating Jun 05, 2026, 12:00 PM UTC

    We've received messages that communication from / to Scope is not working. We are investigating the issue.

  2. monitoring Jun 05, 2026, 12:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 05, 2026, 12:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 4, 2026

Issues with sending FWB/FHL

Detected by Pingoru
Jun 04, 2026, 01:11 PM UTC
Resolved
Jun 04, 2026, 01:59 PM UTC
Duration
48m
Affected: ScopeAirline Messaging
Timeline · 3 updates
  1. investigating Jun 04, 2026, 01:11 PM UTC

    FWB/FHL messages are not being send from Scope. We are actively investigating the cause of this issue.

  2. monitoring Jun 04, 2026, 01:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 04, 2026, 01:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 2, 2026

Issues with Scope

Detected by Pingoru
Jun 02, 2026, 01:08 PM UTC
Resolved
Jun 02, 2026, 07:20 PM UTC
Duration
6h 12m
Affected: Scope
Timeline · 7 updates
  1. investigating Jun 02, 2026, 01:08 PM UTC

    Some Scope customers report issues with Scope. You may experience problems connecting to Scope. We are currently investigating the issue.

  2. investigating Jun 02, 2026, 01:08 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 02, 2026, 01:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Jun 02, 2026, 02:54 PM UTC

    We are currently investigating this issue.

  5. investigating Jun 02, 2026, 03:48 PM UTC

    We are continuing to investigate this issue.

  6. investigating Jun 02, 2026, 05:48 PM UTC

    We are continuing to investigate this issue.

  7. resolved Jun 02, 2026, 07:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 1, 2026

Chartera Output Login mit Zertifikat nicht verfügbar / Chartera Output Login with certificate unavailable

Detected by Pingoru
Jun 01, 2026, 06:20 AM UTC
Resolved
Jun 01, 2026, 08:36 AM UTC
Duration
2h 16m
Affected: 🇨🇭 Switzerland
Timeline · 7 updates
  1. investigating May 28, 2026, 08:08 AM UTC

    Derzeit besteht eine Verzögerung der Statusmeldungen aufgrund Probleme auf dem Mailserver. Currently, status messages are delayed due to issues with the mail server. https://www.bazg.admin.ch/de/systemverfuegbarkeit

  2. investigating May 28, 2026, 08:15 AM UTC

    Derzeit besteht eine Verzögerung bei den Statusmeldungen auf Seiten des Zolls im Zusammenhang mit e-dec, verursacht durch Probleme auf dem Mailserver des Zolls. There is currently a delay in status notifications on the customs side in connection with e‑dec, caused by issues with the customs mail server. https://www.bazg.admin.ch/de/systemverfuegbarkeit

  3. investigating May 28, 2026, 09:21 AM UTC

    In Chartera Output Login mit Zertifikat werden derzeit keine Dossiers erstellt. Die einzelnen Belege können via Reiter Dokumente herunterladen werden. In the Chartera output login with certificate, no dossiers are currently being created. The documents can be downloaded via the Documents tab.

  4. monitoring May 28, 2026, 12:18 PM UTC

    Es können derzeit keine Belege heruntergeladen werden. Das Notfallverfahren kann angewendet werden. Currently, documents cannot be downloaded. The emergency procedure may be applied. https://www.bazg.admin.ch/de/systemverfuegbarkeit

  5. monitoring May 29, 2026, 06:20 AM UTC

    Die Dokumente können über Chartera wieder bezogen werden. Die Dossiers in Chartera Output Login mit Zertifikat sind derzeit nicht verfügbar. Die einzelnen Veranlagungsverfügungen, Borderaux und Rechnungen können im Register "Dokumente" heruntergeladen werden. The documents can be retrieved again via Chartera. The files in Chartera Output Login with certificate are currently unavailable. The individual assessment notices, tax summaries (bordereaux), and invoices can be downloaded from the ‘Documents’ tab https://www.bazg.admin.ch/de/systemverfuegbarkeit

  6. monitoring Jun 01, 2026, 06:02 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Jun 01, 2026, 06:24 AM UTC

    We are continuing to monitor for any further issues.

Read the full incident report →

Notice May 25, 2026

Unscheduled downtime at German Customs

Detected by Pingoru
May 25, 2026, 12:05 PM UTC
Resolved
May 25, 2026, 04:31 PM UTC
Duration
4h 25m
Affected: 🇩🇪 Germany
Timeline · 2 updates
  1. investigating May 25, 2026, 12:05 PM UTC

    German Customs has reported unscheduled kommunikation problems Affected procedures: Einfuhr (EZA), Suma Masterticket: INC000007341431

  2. resolved May 25, 2026, 04:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 21, 2026

Unscheduled downtime for Scope

Detected by Pingoru
May 21, 2026, 01:18 PM UTC
Resolved
May 21, 2026, 02:16 PM UTC
Duration
58m
Affected: Scope
Timeline · 3 updates
  1. investigating May 21, 2026, 01:18 PM UTC

    Some Scope customers are unable to use Scope because of an unscheduled downtime. We are currently investigating the issue.

  2. monitoring May 21, 2026, 01:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 21, 2026, 02:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 21, 2026

Passar and Edec performance issues // Passar und Edec Performanceprobleme

Detected by Pingoru
May 21, 2026, 09:14 AM UTC
Resolved
May 22, 2026, 03:08 PM UTC
Duration
1d 5h
Affected: 🇨🇭 Switzerland
Timeline · 2 updates
  1. investigating May 21, 2026, 09:14 AM UTC

    BAZG has reported passar performance issues For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat Passar Performanceprobleme gemeldet Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

  2. resolved May 22, 2026, 03:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 18, 2026

Passar Sendefehler / PASSAR send error

Detected by Pingoru
May 18, 2026, 08:42 AM UTC
Resolved
May 19, 2026, 07:13 AM UTC
Duration
22h 31m
Affected: 🇨🇭 Switzerland
Timeline · 2 updates
  1. identified May 18, 2026, 08:42 AM UTC

    Aufgrund von Problemen beim BIT sind einige Kunden von PASSAR-Sendefehlern betroffen. In diesen Fällen muss jeder betroffene Kunde einen neuen PASSAR-Token generieren und uns diesen erneut zusenden. https://service.riege.com/de/knowledge/wie-kann-ich-im-eportal-einen-token-aktualisieren Due to issues with BIT, some customers are affected by PASSAR transmission errors. In these cases, each affected customer needs to generate a new PASSAR token and send it to us again. https://service.riege.com/de/knowledge/wie-kann-ich-im-eportal-einen-token-aktualisieren

  2. resolved May 19, 2026, 07:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 18, 2026

DMS Digital file: Present Documents option not always activated

Detected by Pingoru
May 18, 2026, 07:32 AM UTC
Resolved
May 19, 2026, 06:21 AM UTC
Duration
22h 49m
Affected: 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
Timeline · 3 updates
  1. monitoring May 18, 2026, 07:32 AM UTC

    When a DMS Control message is received without code 10(=document control) the Present Documents option in the DMS declaration does not work. Earlier a DMS Control message with code 10 was received, but somehow NL Customs is now sending code 40(physical control). Workaround is: please report the MRN of the DMS declaration to our helpdesk. We will then adjust the DMS Control message to document control.

  2. identified May 18, 2026, 07:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 19, 2026, 06:21 AM UTC

    This issue is now resolved. The Present Documents option works now as expected.

Read the full incident report →

Major May 8, 2026

Passar: Starke Verzögerungen beim Warenverkehr / Heavy delays in goods transportation

Detected by Pingoru
May 08, 2026, 09:30 AM UTC
Resolved
May 11, 2026, 08:26 AM UTC
Duration
2d 22h
Affected: 🇨🇭 Switzerland
Timeline · 3 updates
  1. identified May 08, 2026, 09:30 AM UTC

    Goods declarations currently cannot be activated either via the domicile procedure or through transport declarations. For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Warenanmeldungen können derzeit weder über das Domizil noch über Transportanmeldungen aktiviert werden. Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

  2. identified May 08, 2026, 01:50 PM UTC

    Significant delays in the movement of goods. The emergency procedure may be applied. Starke Verzögerungen beim Warenverkehr. Das Notfallverfahren kann angewendet werden.

  3. resolved May 11, 2026, 08:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 5, 2026

Performance degradation at German Customs

Detected by Pingoru
May 05, 2026, 08:32 AM UTC
Resolved
May 07, 2026, 06:10 AM UTC
Duration
1d 21h
Affected: 🇩🇪 Germany
Timeline · 2 updates
  1. investigating May 05, 2026, 08:32 AM UTC

    German Customs has unreported performance degradation, that is why there are currently delays We have requested further information from Customs

  2. resolved May 07, 2026, 06:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 18, 2026

Scope email issues

Detected by Pingoru
Apr 18, 2026, 07:45 AM UTC
Resolved
Apr 20, 2026, 06:49 AM UTC
Duration
1d 23h
Affected: E-mail from/to ScopePrinting from Scope
Timeline · 6 updates
  1. investigating Apr 18, 2026, 07:45 AM UTC

    Some customers report email issues with Scope. Email sent from Scope does not arrive. Some customers use email to print documents from Scope. This is affected as well. We are actively investigating the cause of this issue.

  2. investigating Apr 18, 2026, 07:46 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 18, 2026, 11:02 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Apr 18, 2026, 02:37 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Apr 18, 2026, 06:10 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Apr 20, 2026, 06:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026

Chartera Output malfunction / Chartera Output Störung

Detected by Pingoru
Apr 16, 2026, 08:40 AM UTC
Resolved
Apr 30, 2026, 08:13 AM UTC
Duration
13d 23h
Affected: 🇨🇭 Switzerland
Timeline · 2 updates
  1. identified Apr 16, 2026, 08:40 AM UTC

    The BAZG has reported an issue with document retrieval. For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat eine Störung beim Dokumentenbezug gemeldet. Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

  2. resolved Apr 30, 2026, 08:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 13, 2026

Edec Probleme / Edec problems

Detected by Pingoru
Apr 13, 2026, 06:43 AM UTC
Resolved
Apr 13, 2026, 12:54 PM UTC
Duration
6h 10m
Affected: 🇨🇭 Switzerland
Timeline · 2 updates
  1. investigating Apr 13, 2026, 06:43 AM UTC

    In vereinzelten Fällen kommt es bei Importdeklarationen zu fehlenden Rückmeldungen. Die Übermittlung verbleibt im Status gesendet. In isolated cases, import declarations may not receive a response. In such cases, the transmission remains in “sent” status. https://www.bazg.admin.ch/de/systemverfuegbarkeit

  2. resolved Apr 13, 2026, 12:54 PM UTC

    This incident has been resolved.

Read the full incident report →