Riege Software Outage History

Started Oct 26, 2026, 07:21 AM UTC· resolved Oct 26, 2026, 01:00 PM UTC

1. investigating Oct 26, 2026, 07:21 AM UTC

   Zoll meldet Störungen im Edec System Dadurch kann es zu Verzögerungen oder Einschränkungen bei der Verarbeitung von Zollanmeldungen kommen. Customs Authorities Report Problems in eDec Customs authorities are currently reporting issues with the eDec system. As a result, delays or limitations may occur in the processing of customs declarations. https://www.bazg.admin.ch/de/systemverfuegbarkeit

2. resolved Oct 26, 2026, 01:00 PM UTC

   Störungen sind behoben // Problems have been resolved

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Started Oct 20, 2026, 06:25 AM UTC· resolved Oct 22, 2026, 12:10 PM UTC

1. monitoring Oct 20, 2026, 06:25 AM UTC

   Das BAZG meldet: E-DEC & Passar, Chartera Ouput: Bezug von Belegen teilweise eingeschränkt. Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/de/systemverfuegbarkeit FOCBS reports: e-dec & Passar, Chartera Output: Retrieval of supporting documents is partially restricted. For further information, please contact the FOCBS Service Desk: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/en/system-availability

2. resolved Oct 22, 2026, 12:10 PM UTC

   Die Störung wurde behoben // This incident has been resolved.

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Started Oct 15, 2026, 12:19 PM UTC· resolved Oct 15, 2026, 12:42 PM UTC

1. monitoring Oct 15, 2026, 12:19 PM UTC

   Das BAZG meldet: E-DEC Import Produktion - Systemprobleme Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/de/systemverfuegbarkeit BAZG has reported: E-DEC Import Production - Systemproblems For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/en/system-availability

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Started Oct 15, 2026, 09:44 AM UTC· resolved Oct 15, 2026, 10:30 AM UTC

1. investigating Oct 15, 2026, 09:44 AM UTC

   We are facing some connections issues with SCOPE at the moment and are investigating

2. investigating Oct 15, 2026, 09:45 AM UTC

   We are continuing to investigate this issue.

3. identified Oct 15, 2026, 09:47 AM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Oct 15, 2026, 10:13 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Oct 15, 2026, 10:30 AM UTC

   This incident has been resolved.

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Started Oct 12, 2026, 07:12 AM UTC· resolved Oct 12, 2026, 11:39 AM UTC

1. investigating Oct 12, 2026, 07:12 AM UTC

   Gemäss der Meldung des Schweizer Zolls kommt es derzeit zu einer Störung bei der Verarbeitung von Ausfuhranmeldungen in PASSAR. Notfallverfahren kann angewendet werden. According to notification from Swiss Customs, there is currently a disruption affecting the processing of export declarations in PASSAR. Contingency procedure can be applied. https://www.bazg.admin.ch/de/systemverfuegbarkeit

2. resolved Oct 12, 2026, 11:39 AM UTC

   This incident has been resolved.

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Started Oct 01, 2026, 11:25 AM UTC· resolved Oct 24, 2026, 07:41 AM UTC

1. investigating Oct 01, 2026, 11:25 AM UTC

   Some Scope customers report delays in the communication with NL Customs. We are in contact with NL Customs to find the cause.

2. investigating Oct 01, 2026, 12:05 PM UTC

   We are continuing to investigate this issue.

3. monitoring Oct 01, 2026, 12:44 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Oct 02, 2026, 03:34 PM UTC

   We occasionally experience delays in communication with NL Customs/HTG, resulting in messages taking longer than usual to be sent or responses taking longer to be received. In all cases, communication is restored within a maximum of 10 minutes. NL Customs is aware of the issue and is investigating it.

5. monitoring Oct 07, 2026, 07:59 AM UTC

   We are still working with NL Customs on this issue. We see that the communication sometimes delays more than 10 minutes. For Transit/NCTS/DVA there is an emergency reference: 26ANW72 to be used in case you need to use the emergency procedure. See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva This reference can be used for the coming 24 hours (till 8 October 9:15). For DMS you need to contact the department "Aangifte behandeling" of NL Customs. See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms

6. monitoring Oct 08, 2026, 07:34 AM UTC

   We are continuing to work closely with NL Customs to resolve this issue. At this time, we are no longer experiencing delays of up to 10 minutes. If delays increase again, we will request a new emergency reference from NL Customs and share it here.

7. investigating Oct 23, 2026, 03:43 PM UTC

   We noticed that the communication with NL Customs is down. We only receive responses now and then. We are currently trying to contact NL Customs to find the cause.

8. monitoring Oct 23, 2026, 03:58 PM UTC

   We do now receive responses on customs declarations coming in now. So issue seems to be resolved. We keep monitoring the connection.

9. resolved Oct 24, 2026, 07:41 AM UTC

   This incident has been resolved.

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Started Sep 30, 2026, 06:12 AM UTC· resolved Sep 30, 2026, 08:24 AM UTC

1. monitoring Sep 30, 2026, 06:12 AM UTC

   Das BAZG meldet verschiedene Störungen, bitte konsultieren sie die folgende Homepage: https://www.bazg.admin.ch/de/systemverfuegbarkeit Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home FOCBS has reported various disruptions, please consult the following homepage: https://www.bazg.admin.ch/en/system-availability For further information, please contact the BAZG Service Desk. https://www.servicedesk.bazg.admin.ch/home

2. monitoring Sep 30, 2026, 07:06 AM UTC

   We are continuing to monitor for any further issues.

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Started Sep 28, 2026, 06:20 AM UTC· resolved Sep 28, 2026, 09:11 AM UTC

1. investigating Sep 28, 2026, 06:20 AM UTC

   Der Zoll hat Verzögerungen bei der Verarbeitung von Passar-Transitvorgängen in Passar angekündigt / The customs authorities have announced delays affecting Passar Transit in Passar

2. resolved Sep 28, 2026, 09:11 AM UTC

   This incident has been resolved.

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Started Sep 26, 2026, 09:06 AM UTC· resolved Sep 26, 2026, 10:58 AM UTC

1. investigating Sep 26, 2026, 09:06 AM UTC

   Some Scope customers report delays in the communication with NL Customs. For the emergency procedure see our KB articles and the Emergency Reference for DVA: 26TIK85. Please contact the customs office for DMS. https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms

2. investigating Sep 26, 2026, 09:46 AM UTC

   There is a technical communication issue between Riege Datacenter and NL Customs HTG. We are currently working with NL Customs to find the cause of the issue.

3. monitoring Sep 26, 2026, 10:04 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 26, 2026, 10:58 AM UTC

   This incident has been resolved.

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Started Sep 23, 2026, 09:59 AM UTC· resolved Sep 23, 2026, 10:44 AM UTC

1. investigating Sep 23, 2026, 09:59 AM UTC

   Some Scope customers are currently experiencing issues with Scope. You may experience intermittent connection interruptions. We are currently investigating the issue.

2. identified Sep 23, 2026, 10:13 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Sep 23, 2026, 10:27 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 23, 2026, 10:44 AM UTC

   This incident has been resolved.

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Started Sep 23, 2026, 08:09 AM UTC· resolved Sep 23, 2026, 08:37 AM UTC

1. investigating Sep 23, 2026, 08:09 AM UTC

   We are investigating the delayed processing of the messages received by NL Customs

2. monitoring Sep 23, 2026, 08:27 AM UTC

   We have identified and have taken care of the issue and we are now monitoring the results.

3. resolved Sep 23, 2026, 08:37 AM UTC

   This incident has been resolved.

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Started Sep 15, 2026, 07:49 AM UTC· resolved Sep 15, 2026, 08:17 AM UTC

1. investigating Sep 15, 2026, 07:49 AM UTC

   Some Scope customers report issues with Scope. You may experience problems connecting to Scope.

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Started Sep 14, 2026, 01:38 PM UTC· resolved Sep 14, 2026, 02:21 PM UTC

1. monitoring Sep 14, 2026, 01:38 PM UTC

   German Customs has reported unscheduled downtime. Affected procedures: WKS Masterticket: tba

2. resolved Sep 14, 2026, 02:21 PM UTC

   This incident has been resolved.

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Started Sep 14, 2026, 09:54 AM UTC· resolved Sep 14, 2026, 12:50 PM UTC

1. investigating Sep 14, 2026, 09:54 AM UTC

   We're currently experiencing a problem with printing. We're working hard to resolve the issue. It appears that some customers are also having trouble logging in to LDAP.

2. identified Sep 14, 2026, 10:24 AM UTC

   There seems to be a problem with the Jasper service and LDAP right now. It's working again, though performance is still inconsistent. We are still facing some issues with network operator.

3. monitoring Sep 14, 2026, 10:50 AM UTC

   Log into SCOPE is possible again, printing appears still not possible at the moment.

4. monitoring Sep 14, 2026, 11:35 AM UTC

   User not using SCOPE Hub are still facing technical issues.

5. monitoring Sep 14, 2026, 12:18 PM UTC

   We're still experiencing issues with the DNS operator, which can lead to connection problems and performance fluctuations.

6. resolved Sep 14, 2026, 12:50 PM UTC

   This incident has been resolved.

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Started Sep 13, 2026, 10:00 AM UTC· resolved Sep 13, 2026, 05:58 PM UTC

1. investigating Sep 13, 2026, 10:00 AM UTC

   Guten Tag, aktuell liegt weiterhin eine Störung im ATLAS Teilverfahren Einfuhr vor. Diese Störung betrifft Vorgänge, deren Nachrichtenaustausch im ursprünglichen Störungszeitraum (siehe nachfolgende An- und Abkündigung) begonnen hat. An der Störungsbehebung wird mit Hochdruck gearbeitet. Die Masterticketnummer lautet: INC000007465323 Bitte entschuldigen Sie die Unannehmlichkeiten. Mit freundlichen Grüßen i.A. Ihr Applikationsbetrieb ATLAS und EMCS _______________________________________________________ Referat IV A 3 Applikationsbetrieb Zoll - Applikationsbetrieb ATLAS und EMCS - Telefon: 0800 8007 5451 Mail: [email protected]

2. resolved Sep 13, 2026, 05:58 PM UTC

   This incident has been resolved.

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Started Sep 12, 2026, 11:20 PM UTC· resolved Sep 13, 2026, 06:16 AM UTC

1. monitoring Sep 12, 2026, 11:20 PM UTC

   German Customs has reported unscheduled Problems . Affected procedures: SumA, ATLAS Einfuhr Masterticket: INC000007465303

2. resolved Sep 13, 2026, 06:16 AM UTC

   This incident has been resolved.

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Started Sep 04, 2026, 09:01 AM UTC· resolved Sep 04, 2026, 09:35 AM UTC

1. investigating Sep 04, 2026, 09:01 AM UTC

   Some users experience issues with mailing from Scope. We are actively investigating the cause of this issue.

2. resolved Sep 04, 2026, 09:35 AM UTC

   We have investigated this issue and can confirm that the disruption was not caused at our side. We recommend reaching out to your email provider directly.

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Started Sep 02, 2026, 01:51 PM UTC· resolved Sep 02, 2026, 04:40 PM UTC

1. investigating Sep 02, 2026, 01:51 PM UTC

   We are currently investigating an issue with logging in to Scope Hub.

2. investigating Sep 02, 2026, 02:22 PM UTC

   We found that the issue we are investigating also affects Scope Job processing.

3. investigating Sep 02, 2026, 03:50 PM UTC

   We are continuing to investigate this issue.

4. identified Sep 02, 2026, 03:53 PM UTC

   The issue has been identified and a fix is being implemented.

5. monitoring Sep 02, 2026, 04:01 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Sep 02, 2026, 04:40 PM UTC

   This incident has been resolved.

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Started Sep 01, 2026, 09:02 AM UTC· resolved Sep 01, 2026, 12:25 PM UTC

1. investigating Sep 01, 2026, 09:02 AM UTC

   German Customs has performance degradation. Affected procedures: NCTS Masterticket: INC000007451925

2. identified Sep 01, 2026, 09:02 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Sep 01, 2026, 09:35 AM UTC

   We are continuing to work on a fix for this issue.

4. resolved Sep 01, 2026, 12:25 PM UTC

   This incident has been resolved.

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Started Aug 28, 2026, 06:17 AM UTC· resolved Aug 28, 2026, 09:12 AM UTC

1. investigating Aug 28, 2026, 06:17 AM UTC

   Aktuell bestehen Verzögerungen bei der Vorprüfung der eingelesenen MRN bei der Transportanmeldung. Die Entwickler wurden informiert und arbeiten an einer Lösung. Currently, there are delays in the preliminary validation of imported MRNs during transport declaration processing. Our development team has been informed and is actively working on a solution. https://www.bazg.admin.ch/de/systemverfuegbarkeit

2. investigating Aug 28, 2026, 09:11 AM UTC

   We are continuing to investigate this issue.

3. resolved Aug 28, 2026, 09:12 AM UTC

   This incident has been resolved.

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Started Aug 27, 2026, 09:09 AM UTC· resolved Aug 27, 2026, 03:56 PM UTC

1. investigating Aug 27, 2026, 09:09 AM UTC

   We are currently investigating an unscheduled downtime of several Scope servers.

2. identified Aug 27, 2026, 09:42 AM UTC

   We identified the underlying issue with one of our datacenters and are working on a mitigation

3. identified Aug 27, 2026, 10:04 AM UTC

   We are working with our datacenter supplier on solving the underlying issue.

4. identified Aug 27, 2026, 10:27 AM UTC

   Our datacenter supplier has identified details about the underlying issue and is working on rolling back to a working state.

5. identified Aug 27, 2026, 11:08 AM UTC

   Mitigation efforts are ongoing. Our engineers are taking a cautious and methodical approach to minimize any risk to other production systems and maintain overall service stability.

6. identified Aug 27, 2026, 11:11 AM UTC

   We are continuing to work on a fix for this issue.

7. identified Aug 27, 2026, 11:42 AM UTC

   A proper mitigation for the issue has been found and is currently being applied.

8. identified Aug 27, 2026, 12:43 PM UTC

   Unfortunately, the mitigation measures implemented recently have not resolved the issue as intended. Our engineers are currently evaluating additional options and working to identify the most effective path to restoration.

9. identified Aug 27, 2026, 01:12 PM UTC

   We have identified additional options to address the issue and are currently implementing them in parallel. We will continue to monitor progress closely and provide further updates as they become available.

10. identified Aug 27, 2026, 01:55 PM UTC

    We are still actively working to resolve the issue. Additional mitigation efforts remain underway, and we will share more information as it becomes available.

11. identified Aug 27, 2026, 02:32 PM UTC

    The mitigation measures implemented have not resolved the issue as expected. Our engineers are continuing to work on additional remediation actions and will provide further updates as they become available.

12. identified Aug 27, 2026, 03:14 PM UTC

    Despite our tremendous efforts, we have unfortunately not yet been able to identify a breakthrough or sustainable solution to the issue. Please be assured that we continue to work on this with the highest priority and full commitment. We have already mobilized all available resources, including our international experts and support teams, to leverage every possible avenue toward resolving the problem. We remain fully focused on finding a solution as quickly as possible and will continue to provide updates on our progress.

13. monitoring Aug 27, 2026, 03:39 PM UTC

    We have identified a successful remediation and are currently rolling it out. The affected services are recovering and becoming available again. Our team continues to monitor the environment closely to confirm a full restoration of service.

14. resolved Aug 27, 2026, 03:56 PM UTC

    The fix has been successfully deployed, and service has been fully restored. All affected systems are operating normally. We will continue to monitor the environment to ensure stability and prevent recurrence.

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Started Aug 27, 2026, 07:33 AM UTC· resolved Aug 27, 2026, 08:04 AM UTC

1. investigating Aug 27, 2026, 07:33 AM UTC

   We are currently investigating an issue with printing from Scope

2. identified Aug 27, 2026, 07:34 AM UTC

   The issue has been identified and printing should become available again soon

3. monitoring Aug 27, 2026, 07:41 AM UTC

   Printing becomes available again. We keep monitoring the situation.

4. resolved Aug 27, 2026, 08:04 AM UTC

   This incident has been resolved.

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Started Aug 05, 2026, 12:42 PM UTC· resolved Aug 11, 2026, 12:00 PM UTC

1. monitoring Aug 05, 2026, 12:42 PM UTC

   Das BAZG meldet: - Transit / PASSAR – Inventarisierungsergebnis der nationalen Durchfuhr kann durch Mitarbeiter BAZG zur Zeit nicht beurteilt werden. Es besteht kein Workaround. - Belege / E-DEC & PASSAR - Derzeit bestehen Probleme beim beziehen diverser Dokumente https://www.bazg.admin.ch/de/systemverfuegbarkeit ------------------------------------------------------------------------------------------------------------------------------------------------ FOCBS has reported: - Transit / PASSAR – The inventory result for the national transit procedure cannot currently be assessed by FOCBS staff. There is currently no workaround. - Documents / E-DEC & PASSAR – There are currently issues retrieving various documents. https://www.bazg.admin.ch/de/systemverfuegbarkeit

2. monitoring Aug 05, 2026, 12:43 PM UTC

   We are continuing to monitor for any further issues.

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Started Jul 17, 2026, 02:00 PM UTC· resolved Jul 17, 2026, 02:40 PM UTC

1. investigating Jul 17, 2026, 02:00 PM UTC

   The Scope application is currently unavailable for some of our customers. We are investigating the issue.

2. monitoring Jul 17, 2026, 02:15 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 17, 2026, 02:40 PM UTC

   This incident has been resolved.

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Started Jul 13, 2026, 08:34 AM UTC· resolved Jul 13, 2026, 10:02 AM UTC

1. monitoring Jul 13, 2026, 08:34 AM UTC

   BAZG has reported: E-DEC Import: Verzögerte Antwortzeiten im Mailservice. Das Notfallverfahren kann angewendet werden. For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat E-DEC Import: Verzögerte Antwortzeiten gemeldet. Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

2. resolved Jul 13, 2026, 10:02 AM UTC

   This incident has been resolved.

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