Issues with Scope
Affected: Scope
Timeline · 1 update
- investigating Sep 15, 2026, 07:49 AM UTC
Some Scope customers report issues with Scope. You may experience problems connecting to Scope.
Riege Software Outage History
Riege Software is up right nowRiege Software had 75 outages in the last 2 years totaling 197h 43m of downtime — averaging 3.1 incidents per month.
There were 75 Riege Software outages since September 25, 2025 totaling 197h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
Unscheduled downtime at German Customs WKS only
Affected: 🇩🇪 Germany
Timeline · 2 updates
- monitoring Sep 14, 2026, 01:38 PM UTC
German Customs has reported unscheduled downtime. Affected procedures: WKS Masterticket: tba
- resolved Sep 14, 2026, 02:21 PM UTC
This incident has been resolved.
2026-09-14 Printing Issues and log in Issues in SCOPE
Affected: Scope
Timeline · 6 updates
- investigating Sep 14, 2026, 09:54 AM UTC
We're currently experiencing a problem with printing. We're working hard to resolve the issue. It appears that some customers are also having trouble logging in to LDAP.
- identified Sep 14, 2026, 10:24 AM UTC
There seems to be a problem with the Jasper service and LDAP right now. It's working again, though performance is still inconsistent.
- monitoring Sep 14, 2026, 10:50 AM UTC
Log into SCOPE is possible again, printing appears still not possible at the moment.
- monitoring Sep 14, 2026, 11:35 AM UTC
User not using SCOPE Hub are still facing technical issues.
- monitoring Sep 14, 2026, 12:18 PM UTC
We're still experiencing issues with the DNS operator, which can lead to connection problems and performance fluctuations.
- resolved Sep 14, 2026, 12:50 PM UTC
This incident has been resolved.
Störung im Nachrichtenverkehr mit dem Verfahren ATLAS Einfuhr (teilweise)
Affected: 🇩🇪 Germany
Timeline · 2 updates
- investigating Sep 13, 2026, 10:00 AM UTC
Guten Tag, aktuell liegt weiterhin eine Störung im ATLAS Teilverfahren Einfuhr vor. Diese Störung betrifft Vorgänge, deren Nachrichtenaustausch im ursprünglichen Störungszeitraum (siehe nachfolgende An- und Abkündigung) begonnen hat. An der Störungsbehebung wird mit Hochdruck gearbeitet. Die Masterticketnummer lautet: INC000007465323 Bitte entschuldigen Sie die Unannehmlichkeiten. Mit freundlichen Grüßen i.A. Ihr Applikationsbetrieb ATLAS und EMCS _______________________________________________________ Referat IV A 3 Applikationsbetrieb Zoll - Applikationsbetrieb ATLAS und EMCS - Telefon: 0800 8007 5451 Mail: [email protected]
- resolved Sep 13, 2026, 05:58 PM UTC
This incident has been resolved.
Unscheduled problem at German Customs SumA, ATLAS Einfuhr
Affected: 🇩🇪 Germany
Timeline · 2 updates
- monitoring Sep 12, 2026, 11:20 PM UTC
German Customs has reported unscheduled Problems . Affected procedures: SumA, ATLAS Einfuhr Masterticket: INC000007465303
- resolved Sep 13, 2026, 06:16 AM UTC
This incident has been resolved.
Scope communication issues
Affected: ScopeE-mail from/to Scope
Timeline · 2 updates
- investigating Sep 04, 2026, 09:01 AM UTC
Some users experience issues with mailing from Scope. We are actively investigating the cause of this issue.
- resolved Sep 04, 2026, 09:35 AM UTC
We have investigated this issue and can confirm that the disruption was not caused at our side. We recommend reaching out to your email provider directly.
Scope Hub login and Job processing issues
Affected: Scope
Timeline · 6 updates
- investigating Sep 02, 2026, 01:51 PM UTC
We are currently investigating an issue with logging in to Scope Hub.
- investigating Sep 02, 2026, 02:22 PM UTC
We found that the issue we are investigating also affects Scope Job processing.
- investigating Sep 02, 2026, 03:50 PM UTC
We are continuing to investigate this issue.
- identified Sep 02, 2026, 03:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 02, 2026, 04:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 04:40 PM UTC
This incident has been resolved.
Performance degradation at German Customs NCTS only
Affected: 🇩🇪 Germany
Timeline · 4 updates
- investigating Sep 01, 2026, 09:02 AM UTC
German Customs has performance degradation. Affected procedures: NCTS Masterticket: tba
- identified Sep 01, 2026, 09:02 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 01, 2026, 09:35 AM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 01, 2026, 12:25 PM UTC
This incident has been resolved.
Verzögerungen Passar Transit / Delays Passar Transit
Affected: 🇨🇭 Switzerland
Timeline · 3 updates
- investigating Aug 28, 2026, 06:17 AM UTC
Aktuell bestehen Verzögerungen bei der Vorprüfung der eingelesenen MRN bei der Transportanmeldung. Die Entwickler wurden informiert und arbeiten an einer Lösung. Currently, there are delays in the preliminary validation of imported MRNs during transport declaration processing. Our development team has been informed and is actively working on a solution. https://www.bazg.admin.ch/de/systemverfuegbarkeit
- investigating Aug 28, 2026, 09:11 AM UTC
We are continuing to investigate this issue.
- resolved Aug 28, 2026, 09:12 AM UTC
This incident has been resolved.
Scope and ATLAS Exit unavailable for some customers
Affected: Scope🇩🇪 Germany
Timeline · 14 updates
Printing Service Disruption
Affected: Scope
Timeline · 4 updates
- investigating Aug 27, 2026, 07:33 AM UTC
We are currently investigating an issue with printing from Scope
- identified Aug 27, 2026, 07:34 AM UTC
The issue has been identified and printing should become available again soon
- monitoring Aug 27, 2026, 07:41 AM UTC
Printing becomes available again. We keep monitoring the situation.
- resolved Aug 27, 2026, 08:04 AM UTC
This incident has been resolved.
Transit / PASSAR - Inventarisierungsergebnis / Belege E-DEC & PASSAR Probleme // Transit / PASSAR – Inventory result / Documentation of E-DEC & PASSAR issues
Affected: 🇨🇭 Switzerland
Timeline · 2 updates
- monitoring Aug 05, 2026, 12:42 PM UTC
Das BAZG meldet: - Transit / PASSAR – Inventarisierungsergebnis der nationalen Durchfuhr kann durch Mitarbeiter BAZG zur Zeit nicht beurteilt werden. Es besteht kein Workaround. - Belege / E-DEC & PASSAR - Derzeit bestehen Probleme beim beziehen diverser Dokumente https://www.bazg.admin.ch/de/systemverfuegbarkeit ------------------------------------------------------------------------------------------------------------------------------------------------ FOCBS has reported: - Transit / PASSAR – The inventory result for the national transit procedure cannot currently be assessed by FOCBS staff. There is currently no workaround. - Documents / E-DEC & PASSAR – There are currently issues retrieving various documents. https://www.bazg.admin.ch/de/systemverfuegbarkeit
- monitoring Aug 05, 2026, 12:43 PM UTC
We are continuing to monitor for any further issues.
Scope unavailable for some customer
Affected: Scope
Timeline · 3 updates
- investigating Jul 17, 2026, 02:00 PM UTC
The Scope application is currently unavailable for some of our customers. We are investigating the issue.
- monitoring Jul 17, 2026, 02:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2026, 02:40 PM UTC
This incident has been resolved.
E-DEC Import Verzögerte Antwortzeiten // E-DEC Import Delayed response times
Affected: 🇨🇭 Switzerland
Timeline · 2 updates
- monitoring Jul 13, 2026, 08:34 AM UTC
BAZG has reported: E-DEC Import: Verzögerte Antwortzeiten im Mailservice. Das Notfallverfahren kann angewendet werden. For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat E-DEC Import: Verzögerte Antwortzeiten gemeldet. Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
- resolved Jul 13, 2026, 10:02 AM UTC
This incident has been resolved.
2026-07-08 Technical Issue with AES Customs Module
Affected: 🇩🇪 Germany
Timeline · 4 updates
- investigating Jul 08, 2026, 06:05 AM UTC
At present, the AES application cannot be opened in the customs module. This does not appear to be a user-specific issue, but rather a technical problem. We are working out to resolve the issue so that you can use AES with its usual functionality.
- identified Jul 08, 2026, 06:30 AM UTC
There appears to have been a problem with the Lucene index for AES, EAS and NCTS. The scripts are now running slowly again and Scope can be started. We are currently running a rebuild.
- monitoring Jul 08, 2026, 06:39 AM UTC
The Lucene rebuild was successful and the affected customs applications can be restarted in SCOPE. We are still monitoring the situation, but expect it to stabilise and for the applications to be fully operational again.
- resolved Jul 08, 2026, 06:51 AM UTC
This incident has been resolved. ATLAS AES and MCTS und EAS/WSK are working properly agan
Issues with Scope Hub
Affected: Scope
Timeline · 4 updates
- investigating Jul 07, 2026, 03:06 PM UTC
We are currently investigating an issue with Scope Hub. The page is only accessible in a limited set of languages (English, German). International users might be presented with a "page not found" messages, because translations into other languages have been removed from the application. As a workaround, please use https://scope.riege.com/en until further notice.
- identified Jul 07, 2026, 03:14 PM UTC
We are working on a solution for the issue.
- monitoring Jul 07, 2026, 03:41 PM UTC
The fix for the issue is confirmed to be working and is currently being rolled out to all regions.
- resolved Jul 07, 2026, 03:44 PM UTC
The fix has been rolled out and confirmed to be working.
EDEC performance issues // EDEC Performanceprobleme
Affected: 🇨🇭 Switzerland
Timeline · 3 updates
- monitoring Jul 02, 2026, 06:10 AM UTC
BAZG has reported Edec performance issues For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat Edec Performanceprobleme gemeldet Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
- monitoring Jul 02, 2026, 09:10 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 02, 2026, 09:10 AM UTC
This incident has been resolved.
Communication issues
Timeline · 1 update
- resolved Jun 30, 2026, 11:10 AM UTC
Some Scope customers reported delays in the communication with E-mail from/to Scope.
Communication degradation with German Customs
Affected: 🇩🇪 Germany
Timeline · 4 updates
- investigating Jun 24, 2026, 01:01 PM UTC
Communication degradation with German Customs Affected procedures: all Masterticket: INC000007377494
- identified Jun 24, 2026, 01:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 24, 2026, 01:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 01:20 PM UTC
This incident has been resolved.
Performance degradation at German Customs
Affected: 🇩🇪 Germany
Timeline · 1 update
- investigating Jun 24, 2026, 11:04 AM UTC
the communication with German Customs has performance degradation. Affected procedures: all Masterticket: tba
Delays in communication with Scope
Affected: Scope🇦🇹 AustriaAirline MessagingCarrier Messaging🇩🇪 GermanyPorts of Bremen🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)Port of HamburgPortbase Rotterdam (<a href="https://status.portbase.com/">Link to Status page of Portbase</a>)🇳🇱 NVWA & PD🇨🇭 Switzerland🇺🇸 USA🇳🇱 Cargonaut - CCS Amsterdam (<a href="https://cargonaut.nl/storingen">Link to Status page Cargonaut</a>)
Timeline · 7 updates
- investigating Jun 24, 2026, 11:03 AM UTC
Some Scope customers report delays in the communication Scope We are investigating the issue.
- investigating Jun 24, 2026, 11:09 AM UTC
We are continuing to investigate this issue.
- investigating Jun 24, 2026, 11:10 AM UTC
We are continuing to investigate this issue.
- investigating Jun 24, 2026, 11:21 AM UTC
We are continuing to investigate this issue.
- investigating Jun 24, 2026, 12:46 PM UTC
We are continuing to investigate an issue affecting communication between Scope and third-party systems. Customers may experience failures or delays when sending or receiving data through external integrations. Our team is actively working to identify the root cause and restore normal functionality. We will provide another update as soon as more information becomes available.
- monitoring Jun 24, 2026, 01:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 01:31 PM UTC
This incident has been resolved.
2026-06-24 Printer problems, regular add label printers
Affected: Scope
Timeline · 6 updates
- investigating Jun 24, 2026, 08:19 AM UTC
We are currently experiencing issues with our regular printers and label printing. We are working hard to resolve the problem. Wir haben aktuell Probleme mit den regulaären Druckern und labeldrucken. Wir arbeiten mit Hochdruck an einer Lösung des Problems.
- investigating Jun 24, 2026, 08:20 AM UTC
We are continuing to investigate this issue.
- investigating Jun 24, 2026, 08:23 AM UTC
We are continuing to investigate this issue.
- identified Jun 24, 2026, 08:41 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 24, 2026, 09:20 AM UTC
We're continuing to monitor the situation, but printing should be possible again. Wir beobachten die Situation weiter, aber das Drucken sollte wieder möglich sein
- resolved Jun 24, 2026, 10:11 AM UTC
The problem with the printers has been fixed, and everything is working again. Das Problem mit den Druckern ist gefixt und es läuft wie wieder wie gewohnt
Unscheduled downtime for some Scope servers
Affected: Scope
Timeline · 3 updates
- investigating Jun 24, 2026, 07:35 AM UTC
Some Scope customers are unable to use Scope because of an unscheduled downtime. We are currently investigating the issue.
- monitoring Jun 24, 2026, 07:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 08:24 AM UTC
This incident has been resolved.
2026-06-24 Infrastructure maintenance
Affected: Scope
Timeline · 1 update
- investigating Jun 19, 2026, 10:51 AM UTC
Infrastructure maintenance On Wednesday, June 24, 2026, between 10:00 and 11:00 UTC (12:00 – 13:00 CEST), we will perform scheduled maintenance due to updates to Azure Express Route Services. Affected components / Expected Impact: none Wartungsarbeiten an der Infrastruktur Am Mittwoch, dem 24. Juni 2026, zwischen 10:00 und 11:00 Uhr UTC (12:00 – 13:00 Uhr MESZ) führen wir planmäßige Wartungsarbeiten aufgrund von Aktualisierungen der Azure Express Route-Dienste durch. Betroffene Komponenten / Erwartete Auswirkungen: keine
2026-06-27 Infrastructure Maintenance
Affected: Scope