Riege Software incident

Delays in processing NL Customs messages

Minor Resolved View vendor source →

Riege Software experienced a minor incident on September 23, 2026 affecting 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>), lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 08:09 AM UTC
Resolved
Sep 23, 2026, 08:37 AM UTC
Duration
28m
Detected by Pingoru
Sep 23, 2026, 08:09 AM UTC

Affected components

🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)

Update timeline

  1. investigating Sep 23, 2026, 08:09 AM UTC

    We are investigating the delayed processing of the messages received by NL Customs

  2. monitoring Sep 23, 2026, 08:27 AM UTC

    We have identified and have taken care of the issue and we are now monitoring the results.

  3. resolved Sep 23, 2026, 08:37 AM UTC

    This incident has been resolved.