Riege Software incident

Performance degradation at German Customs NCTS only

Notice Resolved View vendor source →

Riege Software experienced a notice incident on September 1, 2026 affecting 🇩🇪 Germany, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 09:02 AM UTC
Resolved
Sep 01, 2026, 12:25 PM UTC
Duration
3h 23m
Detected by Pingoru
Sep 01, 2026, 09:02 AM UTC

Affected components

🇩🇪 Germany

Update timeline

  1. investigating Sep 01, 2026, 09:02 AM UTC

    German Customs has performance degradation. Affected procedures: NCTS Masterticket: tba

  2. identified Sep 01, 2026, 09:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 01, 2026, 09:35 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Sep 01, 2026, 12:25 PM UTC

    This incident has been resolved.