Riege Software incident

Delays in communication with NL Customs and NVWA

Minor Ongoing View vendor source →

Riege Software is currently experiencing a minor incident affecting 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>) and 🇳🇱 NVWA & PD, which began 4d ago. The vendor's full update timeline is below.

Started
Oct 01, 2026, 11:25 AM UTC
Resolved
Ongoing
Duration
● 3d 17h
Detected by Pingoru
Oct 01, 2026, 11:25 AM UTC

Affected components

🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)🇳🇱 NVWA & PD

Update timeline

  1. investigating Oct 01, 2026, 11:25 AM UTC

    Some Scope customers report delays in the communication with NL Customs. We are in contact with NL Customs to find the cause.

  2. investigating Oct 01, 2026, 12:05 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 01, 2026, 12:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 02, 2026, 03:34 PM UTC

    We occasionally experience delays in communication with NL Customs/HTG, resulting in messages taking longer than usual to be sent or responses taking longer to be received. In all cases, communication is restored within a maximum of 10 minutes. NL Customs is aware of the issue and is investigating it.