Riege Software incident

2026-09-14 Printing Issues and log in Issues in SCOPE

Notice Resolved View vendor source →

Riege Software experienced a notice incident on September 14, 2026 affecting Scope, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 09:54 AM UTC
Resolved
Sep 14, 2026, 12:50 PM UTC
Duration
2h 55m
Detected by Pingoru
Sep 14, 2026, 09:54 AM UTC

Affected components

Scope

Update timeline

  1. investigating Sep 14, 2026, 09:54 AM UTC

    We're currently experiencing a problem with printing. We're working hard to resolve the issue. It appears that some customers are also having trouble logging in to LDAP.

  2. identified Sep 14, 2026, 10:24 AM UTC

    There seems to be a problem with the Jasper service and LDAP right now. It's working again, though performance is still inconsistent.

  3. monitoring Sep 14, 2026, 10:50 AM UTC

    Log into SCOPE is possible again, printing appears still not possible at the moment.

  4. monitoring Sep 14, 2026, 11:35 AM UTC

    User not using SCOPE Hub are still facing technical issues.

  5. monitoring Sep 14, 2026, 12:18 PM UTC

    We're still experiencing issues with the DNS operator, which can lead to connection problems and performance fluctuations.

  6. resolved Sep 14, 2026, 12:50 PM UTC

    This incident has been resolved.