Riege Software incident

Delays in communication with NL Customs

Critical Resolved View vendor source →

Riege Software experienced a critical incident on September 26, 2026 affecting 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>), lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2026, 09:06 AM UTC
Resolved
Sep 26, 2026, 10:58 AM UTC
Duration
1h 51m
Detected by Pingoru
Sep 26, 2026, 09:06 AM UTC

Affected components

🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)

Update timeline

  1. investigating Sep 26, 2026, 09:06 AM UTC

    Some Scope customers report delays in the communication with NL Customs. For the emergency procedure see our KB articles and the reference for DVA: 26TIK85. Please contact the customs office for DMS. https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms

  2. investigating Sep 26, 2026, 09:46 AM UTC

    There is a technical communication issue between Riege Datacenter and NL Customs HTG. We are currently working with NL Customs to find the cause of the issue.

  3. monitoring Sep 26, 2026, 10:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 26, 2026, 10:58 AM UTC

    This incident has been resolved.