RGE Studio Outage History

RGE Studio is up right now

RGE Studio had 14 outages in the last 2 years totaling 71h 1m of downtime, averaging 0.6 incidents per month.

There were 14 RGE Studio outages since October 27, 2024 totaling 71h 1m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: beefree.statuspage.io

Notice October 14, 2026

INCIDENT - Beefree Web Portal

Detected by Pingoru
Oct 14, 2026, 12:24 PM UTC
Resolved
Oct 14, 2026, 12:32 PM UTC
Duration
8m
Affected: Web Portal
Timeline · 2 updates
  1. investigating Oct 14, 2026, 12:24 PM UTC

    Since 12:21 UTC on October 14, 2026, we’ve been experiencing an issue that makes the RGE Studio Web Portal unreachable. As a result, the editor may fail to load or become unresponsive, and login attempts may fail. Our team is already investigating the cause and working to restore service as quickly as possible. We’ll post an update here as soon as we have more information. We apologize for the inconvenience.

  2. resolved Oct 14, 2026, 12:32 PM UTC

    We traced the issue to an internal service responsible for signing users in and loading the editor. After restarting it, the issue was resolved, and the RGE Studio Web Portal is fully operational again.

Read the full incident report →

Minor September 19, 2026

Issue with PDFs and Thumbnail creation

Detected by Pingoru
Sep 19, 2026, 06:09 PM UTC
Resolved
Sep 19, 2026, 06:10 PM UTC
Duration
26s
Affected: Web Portal
Timeline · 2 updates
  1. investigating Sep 19, 2026, 06:09 PM UTC

    Starting today at 17.39 UTC, our service responsible for the creation of PDFs and thumbnails has been experiencing outages. As a result, you may experience longer wait times or errors when trying to generate PDFs, and thumbnails may fail to update. Other services are operational as normal. Our team is investigating the root cause and preparing a fix.

  2. resolved Sep 19, 2026, 06:10 PM UTC

    We implemented temporary contingencies to prevent the issue from happening again while we continue investigating the root cause. The service is now stable, and we are continuing to monitor.

Read the full incident report →

Notice June 2, 2026

Unavailable previews and exports

Detected by Pingoru
Jun 02, 2026, 05:02 AM UTC
Resolved
Jun 02, 2026, 05:06 AM UTC
Duration
4m
Affected: Web Portal
Timeline · 1 update
  1. resolved Jun 02, 2026, 05:49 AM UTC

    On June 2, between 5:02 and 5:06 UTC, some users may have experienced issues previewing and exporting their designs due to an unforeseen error with the internal service that parses the HTML. Our team performed a system reboot and has implemented contingencies to prevent this from recurring while the root cause investigation is ongoing. The service is now stable, and we are continuing to monitor.

Read the full incident report →

Major June 1, 2026

Temporary Builder Loading Issues

Detected by Pingoru
Jun 01, 2026, 12:51 PM UTC
Resolved
Jun 01, 2026, 01:03 PM UTC
Duration
12m
Affected: Web Portal
Timeline · 1 update
  1. resolved Jun 01, 2026, 01:18 PM UTC

    Today, between 12:51 UTC and 13:03 UTC, users may have experienced issues logging in, accessing the builder, and/or the Template Catalog. Our team worked to resolve the issue during this time, including performing a service reboot and retrieving the necessary logs and diagnostics to restore full functionality. All services are now fully operational, and we’re continuing to investigate the root cause to help prevent similar issues in the future. Thank you for your patience and understanding.

Read the full incident report →

Major May 11, 2026

Editor not loading on Business and Enterprise plans

Detected by Pingoru
May 11, 2026, 07:27 AM UTC
Resolved
May 11, 2026, 09:02 AM UTC
Duration
1h 34m
Affected: Web Portal
Timeline · 4 updates
  1. investigating May 11, 2026, 07:27 AM UTC

    We are currently investigating an issue causing the editor to fail to load for users on Business and Enterprise plans. Our team is actively looking into the root cause and we'll share an update as soon as we have more information.

  2. identified May 11, 2026, 08:11 AM UTC

    Our team has identified the issue, which appears to be caused by the component that handles co-editing. We are working to disable this component to restore access to the editor without co-editing, while we continue working on a full resolution.

  3. identified May 11, 2026, 08:32 AM UTC

    To restore access for Business and Enterprise users, we have temporarily disabled the co-editing feature. The editor should now load correctly. We are continuing to investigate the underlying issue and will re-enable co-editing as soon as it's safe to do so.

  4. resolved May 11, 2026, 09:02 AM UTC

    The issue affecting the editor on Business and Enterprise plans has been resolved, and co-editing has been re-enabled. All functionality is now working as expected. Thank you for your patience.

Read the full incident report →

Minor December 5, 2025

Beefree.io unreachable due to Cloudflare incident

Detected by Pingoru
Dec 05, 2025, 09:07 AM UTC
Resolved
Dec 05, 2025, 09:14 AM UTC
Duration
7m
Affected: Support Site
Timeline · 2 updates
  1. monitoring Dec 05, 2025, 09:07 AM UTC

    An ongoing incident affecting the Cloudflare infrastructure is impacting our website, making beefree.io unreachable. The issue can be avoided by connecting to beefree.io/app to log directly into Beefree.

  2. resolved Dec 05, 2025, 09:14 AM UTC

    Cloudflare has released a fix to address the incident. Systems seem to be fully operational again, but we will keep monitoring.

Read the full incident report →

Notice October 31, 2025

Temporary Loading Issues

Detected by Pingoru
Oct 31, 2025, 04:42 PM UTC
Resolved
Oct 31, 2025, 08:36 PM UTC
Duration
3h 54m
Affected: Web Portal
Timeline · 3 updates
  1. monitoring Oct 31, 2025, 04:42 PM UTC

    We have identified and resolved an issue that was affecting the co-editing functionality. Customers with co-editing enabled may have experienced temporary loading issues during this time. The service is now fully operational, and we are monitoring to ensure stability.

  2. monitoring Oct 31, 2025, 06:09 PM UTC

    Due to ongoing issues, we’re temporarily routing traffic to a previous version of co-editing to minimize the risk of a total service outage while we address the underlying problems.

  3. resolved Oct 31, 2025, 08:36 PM UTC

    After careful evaluation, we have decided to continue using the previous version of our co-editing service for at least the next several days. This approach will provide us with additional time to ensure system stability, thoroughly investigate and resolve any potential issues, and implement measures to minimize disruptions.

Read the full incident report →

Major October 21, 2025

Loading Issues in the builder

Detected by Pingoru
Oct 21, 2025, 06:53 PM UTC
Resolved
Oct 21, 2025, 09:15 PM UTC
Duration
2h 22m
Affected: Web Portal
Timeline · 3 updates
  1. investigating Oct 21, 2025, 06:53 PM UTC

    We're aware of ongoing loading issues in the builder. We're investigating the issue and will update this page as soon as we have more information.

  2. monitoring Oct 21, 2025, 07:17 PM UTC

    The builder is now loading as expected. We are still investigating the cause and monitoring the situation.

  3. resolved Oct 21, 2025, 09:15 PM UTC

    The loading issues were specific to a component that we use for co-editing. Once the services were restarted, the issue was resolved.

Read the full incident report →

Notice June 30, 2025

SSO Login Issues

Detected by Pingoru
Jun 30, 2025, 01:00 PM UTC
Resolved
Jun 30, 2025, 01:00 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Jun 30, 2025, 02:20 PM UTC

    We received a handful of reports regarding login errors for users with SSO credentials. This was a temporary issue that has since been resolved.

Read the full incident report →

Notice June 16, 2025

Delays with Notification Emails

Detected by Pingoru
Jun 16, 2025, 01:10 PM UTC
Resolved
Jun 16, 2025, 02:10 PM UTC
Duration
1h
Affected: Web Portal
Timeline · 2 updates
  1. identified Jun 16, 2025, 01:10 PM UTC

    We’re currently seeing delivery delays for some of the notification emails that Beefree sends, like password resets, user invites, test emails, and approval requests. We’re actively investigating a potential issue with the main email provider for these notification messages. While we investigate, some messages may be sent from our backup email provider. Please check your spam folder if you’re waiting on an email from Beefree, or reach out to our support team for assistance.

  2. resolved Jun 16, 2025, 02:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2025

Intermittent Login Issues for Some Users

Detected by Pingoru
Apr 01, 2025, 08:40 PM UTC
Resolved
Apr 03, 2025, 12:39 PM UTC
Duration
1d 15h
Affected: Web Portal
Timeline · 2 updates
  1. investigating Apr 01, 2025, 08:40 PM UTC

    We’re currently investigating an issue that may prevent some users from logging into Beefree. Affected users may see an “Unexpected Application Error” related to a script not loading correctly. This appears to be due to a regional network issue with a third-party component. In some cases, the issue resolves on its own. We're working on a permanent solution. In the meantime, switching to a different internet connection/network or browser may help. You may also try clearing your browser cache. If the issue persists, please open a ticket and generate a HAR file to assist our team with their investigation. See how to open a ticket: https://support.beefree.io/hc/en-us/articles/4681905460498-Contacting-Beefree-Support Learn how to generate a HAR file: https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting

  2. resolved Apr 03, 2025, 12:39 PM UTC

    We have identified the root cause of the intermittent login issues and implemented a solution. If you still experience login issues, please open a ticket with support.

Read the full incident report →

Minor March 11, 2025

Loader Building Issues

Detected by Pingoru
Mar 11, 2025, 05:38 PM UTC
Resolved
Mar 11, 2025, 07:02 PM UTC
Duration
1h 24m
Affected: Web Portal
Timeline · 4 updates
  1. investigating Mar 11, 2025, 05:38 PM UTC

    Our developers are currently investigating an issue related to co-editing, which may cause the builder to not load completely.

  2. identified Mar 11, 2025, 06:18 PM UTC

    We have identified the cause of the issue with the service powering the co-editing functionality. Our team is actively working on a solution and will provide further updates shortly.

  3. monitoring Mar 11, 2025, 06:32 PM UTC

    The co-editing functionality is now working again. The issue with the service has been resolved. We are still monitoring the service closely to ensure everything continues to function as expected.

  4. resolved Mar 11, 2025, 07:02 PM UTC

    The issue has been mitigated by rolling back the impacted component, and all services are now stable. While the immediate incident is resolved, we will be conducting further work to ensure a long-term fix and prevent recurrence.

Read the full incident report →

Minor January 21, 2025

Login Issues

Detected by Pingoru
Jan 21, 2025, 06:23 PM UTC
Resolved
Jan 21, 2025, 07:00 PM UTC
Duration
36m
Affected: Web Portal
Timeline · 3 updates
  1. investigating Jan 21, 2025, 06:23 PM UTC

    We are currently investigating issues with login loading times.

  2. monitoring Jan 21, 2025, 06:58 PM UTC

    A fix has been implemented and we are monitoring closely.

  3. resolved Jan 21, 2025, 10:03 PM UTC

    The login issue is resolved.

Read the full incident report →

Minor December 4, 2024

CDN Degraded Performance

Detected by Pingoru
Dec 04, 2024, 04:06 PM UTC
Resolved
Dec 05, 2024, 11:44 AM UTC
Duration
19h 37m
Affected: Web Portal
Timeline · 3 updates
  1. monitoring Dec 04, 2024, 04:06 PM UTC

    We identified an issue where some images hosted on our CDN are not displaying for users due to a temporary listing of our CDN URLs on a spam blacklist. This affects users with specific ad blockers or antivirus settings, causing images to be invisible in libraries, designs, and landing pages. The delisting request has been approved, but it may take time for the update to propagate. Our team is actively monitoring the situation, reviewing systems to address vulnerabilities, and exploring solutions to prevent recurrence. For now, affected users can try disabling ad blockers or whitelisting our CDN.

  2. monitoring Dec 04, 2024, 06:51 PM UTC

    The issues affecting content visibility are steadily improving. The feeds that impact various blocklists are updating, and we anticipate a return to normal by tomorrow morning UTC. However, some residual effects, such as browser ad blockers, are still flagging content and may persist temporarily. While significant progress has been made, we recommend checking this status page to stay updated on ongoing monitoring. Thank you for your patience as we continue to address this issue.

  3. resolved Dec 05, 2024, 11:44 AM UTC

    We no longer see our CDN URL listed in popular ad blockers, and we confirmed that most customers no longer experience issues with images in their Beefree account. There’s a small chance that some corporate filters or niche ad blockers may still temporarily block images, until the fix propagates here, too. In the unlikely case that you’re still experiencing issues, please reach out to our support team and we’ll investigate.

Read the full incident report →