Resolved after 4 minutes, affecting Web Portal, on June 2, 2026.
On June 2, between 5:02 and 5:06 UTC, some users may have experienced issues previewing and exporting their designs due to an unforeseen error with the internal service that parses the HTML. Our team performed a system reboot and has implemented contingencies to prevent this from recurring while the root cause investigation is ongoing. The service is now stable, and we are continuing to monitor.
Affected components
Update timeline
- resolved Jun 02, 2026, 05:49 AM UTC
On June 2, between 5:02 and 5:06 UTC, some users may have experienced issues previewing and exporting their designs due to an unforeseen error with the internal service that parses the HTML. Our team performed a system reboot and has implemented contingencies to prevent this from recurring while the root cause investigation is ongoing. The service is now stable, and we are continuing to monitor.
Your product runs on more than RGE Studio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services