RGE Studio experienced a minor incident on March 11, 2025 affecting Web Portal, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2025, 05:38 PM UTC
Our developers are currently investigating an issue related to co-editing, which may cause the builder to not load completely.
- identified Mar 11, 2025, 06:18 PM UTC
We have identified the cause of the issue with the service powering the co-editing functionality. Our team is actively working on a solution and will provide further updates shortly.
- monitoring Mar 11, 2025, 06:32 PM UTC
The co-editing functionality is now working again. The issue with the service has been resolved. We are still monitoring the service closely to ensure everything continues to function as expected.
- resolved Mar 11, 2025, 07:02 PM UTC
The issue has been mitigated by rolling back the impacted component, and all services are now stable. While the immediate incident is resolved, we will be conducting further work to ensure a long-term fix and prevent recurrence.