RGE Studio experienced a notice incident on October 31, 2025 affecting Web Portal, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 31, 2025, 04:42 PM UTC
We have identified and resolved an issue that was affecting the co-editing functionality. Customers with co-editing enabled may have experienced temporary loading issues during this time. The service is now fully operational, and we are monitoring to ensure stability.
- monitoring Oct 31, 2025, 06:09 PM UTC
Due to ongoing issues, we’re temporarily routing traffic to a previous version of co-editing to minimize the risk of a total service outage while we address the underlying problems.
- resolved Oct 31, 2025, 08:36 PM UTC
After careful evaluation, we have decided to continue using the previous version of our co-editing service for at least the next several days. This approach will provide us with additional time to ensure system stability, thoroughly investigate and resolve any potential issues, and implement measures to minimize disruptions.